[rpd] Last Call - Abuse Contact Policy Update AFPUB-2018-GEN-001-DRAFT07.

[Mimi dy]

Hi everyone,

Since the PDWG co-chairs announced the official start of the last call
period for the *Abuse Contact Policy, *I find it essential to call out the
community, so they become aware of the limitations of the proposed policy,
which unfortunately, reached rough consensus.

To some extent, some people might think that the proposed policy makes
sense and can see potential in improving the service quality of AFRINIC, by
providing functional abuse-c information, increasing accountability among
resource-holders, offering an appropriate platform/ contact for
complainants to submit their complaints and reducing the related
expenditure. Nonetheless, I simply do not agree with it, why? Because its
pillars are poorly placed, and more importantly, AFRINIC’s existing abuse
contact information policy is sufficient and very well-designed. To
emphasize and clarify my point of view, the existence of two channels or
abuse contacts is highly efficient. The automated mailbox can manage
recurrent and frequent complaints, by providing automatic solutions and
direct answers already incorporated in their database. On the other hand,
the personal communication contact can handle much more complex complaints,
requiring human intervention to suggest solutions or further actions.
Consequently, I am convinced that both channels are of extreme necessity in
handling abuse complaints and providing victims with diverse ways to deal
with unfortunate situations. Also, we cannot deny that it saves AFRINIC’s
efforts trying to create an abuse-c attribute all over again, and it
prevents the members’ from wasting precious time developing useless
policies, that are only a duplicate of the CPM policies, and initiating the
long procedures of approval and ratification.

I wish that, during this last call period, more members will contest the
rough consensus that this policy reached, based on what I logically
maintained above.


Warmly.
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