[Community-Discuss] Cotonou Meeting (off-topic)
sm+afrinic at elandsys.com
Thu Jun 21 15:43:31 UTC 2018
At 06:17 AM 21-06-2018, Saul Stein wrote:
>This should all be in your ticketing system. Any respectable ticketing
>system should be able to report on calls that have taken longer than 3
>days to resolve.
>I could ask the South African ISPs to produce this list, however, and this
>is becoming the issue, what's the point? We, as a membership base have
>been complaining about this on the lists for some time and at the AGMMs.
The statistics  which I have access to does not show the number of
tickets which took longer than three days to resolve. I need some
information to be able to make an internal request. I am not asking
for an exhaustive list. As an example, Mr Beneke provided a data
point . The information is useful to me.
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