[rpd] Breach of Registration Service Agreement (RSA) by AFRINIC

[ARTHUR CARINDAL]

Dear Colleagues,

Thank your for your comments. Please be advised that AFRINIC is unable to discuss individual cases on this mailing list. We are happy to discuss this issue with you further in private. Please contact new-member at afrinic.net.

Kind regards,
_______________________________________________________________
Arthur Carindal N.                                           
Head of Member Services, AFRINIC Ltd.
t:  +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net
facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia

_______________________________________________________________
Join us at AIS14/AFRINIC20, Djibouti, Djibouti, 25May-6June 2014.




On Apr 18, 2014, at 9:42 AM, Kofi ansa akufo wrote:

> Dear List Members,
> 
> It has come to my notice some flaws or delibrate misinterpretation by in the AFRINIC resource membership application process.
> 
> Generally an applicant submits an online application after which a hostmaster evaluates the application. Billing and registration service agreement follows accordingly.
> 
> It must be noted that applicant is levied two separate invoices namely a one time initial setup fees based on membership category as well as a recurring annual membership fees. Payment is then made by applicant in full before resources are issued. This information is given by afrinic during the application process.
> 
> Now as per the registration service agreement (RSA) which must be signed before invoicing this application process should be completed 60 days after afrinic deems application filing complete. If no response is received from applicant by afrinic the application is considered abandoned as per section 4 of the RSA. Afrinic should notify applicant 30 days prior to termination of agreement as per section 11 of RSA.
> 
> It has come to my notice recently that an applicant has been informed to submit a new application because 90 days have past since afrinic issued membership fees invoice. The applicant was notified a day before the so called 90days which no where stated in the RSA signed - a clear contradiction to the RSA.
> 
> To make the case worse applicant had already made initial setup fees payment which afrinic communicated its non refundable and will need to be paid again. Applicant had requested on several occasions for an update in invoice which afrinic failed.
> 
> This is not acceptable. I believe the member community should condemn such acts of inefficiency and disregard for signed agreements.
> 
> Cheers
> 
> Kofi
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