[rpd] Breach of Registration Service Agreement (RSA) by AFRINIC

[Kofi ansa akufo]

Dear List Members,

It has come to my notice some flaws or delibrate misinterpretation by in
the AFRINIC resource membership application process.

Generally an applicant submits an online application after which a
hostmaster evaluates the application. Billing and registration service
agreement follows accordingly.

It must be noted that applicant is levied two separate invoices namely a
one time initial setup fees based on membership category as well as a
recurring annual membership fees. Payment is then made by applicant in full
before resources are issued. This information is given by afrinic during
the application process.

Now as per the registration service agreement (RSA) which must be signed
before invoicing this application process should be completed 60 days after
afrinic deems application filing complete. If no response is received from
applicant by afrinic the application is considered abandoned as per section
4 of the RSA. Afrinic should notify applicant 30 days prior to termination
of agreement as per section 11 of RSA.

It has come to my notice recently that an applicant has been informed to
submit a new application because 90 days have past since afrinic issued
membership fees invoice. The applicant was notified a day before the so
called 90days which no where stated in the RSA signed - a clear
contradiction to the RSA.

To make the case worse applicant had already made initial setup fees
payment which afrinic communicated its non refundable and will need to be
paid again. Applicant had requested on several occasions for an update in
invoice which afrinic failed.

This is not acceptable. I believe the member community should condemn such
acts of inefficiency and disregard for signed agreements.

Cheers

Kofi
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