[AFRINIC-rpd] Invoicing/Billing problems

[Adiel Akplogan]

Hello Andrew,

Thank you for raising this issue. We have looked into what 
happened with the invoices of these 3 members and the source 
seems to be an human manipulation error during the transfer 
of the data from the billing system to MyAFRINIC. 

We are currently reviewing all the information in MyAFRINIC 
to evaluate the scope and impact of this error on the 2013 
billing exercise. Anyone else who has an issue with 2013 
invoice in MyAFINIC or in general please report them to us 
on a dedicated e-mail address create for that at 
admin-escalate at afrinic.net.

We will be able to provide a full report on this issue early 
next week along withe measures to prevent such situation in 
the future.

Thank you.

- a.
On 2013-01-11, at 16:03 PM, Andrew Alston <alston.networks at gmail.com> wrote:

> Hi Guys,
>  
> Once again, I realize that this isn’t the list for this but since there isn’t another active list to post to I’m posting it here.
>  
> This is an urgent appeal to all members to go and check your myafrinic billing statements / invoicing and check that things are correct, and check what your finance departments have been paying as well.
>  
> In checking my various clients so far:
>  
> 1 Client was billed for membership fees for 2013 that were already paid upfront as part of initial resource allocation
> 1 Client was billed an *INSANE* amount of money for 2013 in an amount that was indicative of LIR type money when they have PI resources, and furthermore, their PI resources were already paid up to at least 2014.
> 1 Client had a duplicate invoice uploaded which was incorrect.
>  
> Three clients, three mistakes.
>  
> I am *HIGHLY* concerned at this point, many many of these invoices go straight to finance departments that will pay them without realizing what they are paying.  If I’ve found this with my clients, how much more incorrect billing has happened, how much money has been collected that shouldn’t have been etc?
>  
> Further to this, I am hereby officially requesting AfriNIC do a *FULL AND COMPLETE* audit on billing and report back to the membership base, as finding errors of this nature when you check 3 outta 3, is indicative of a far more serious problem.
>  
> If anyone else finds errors in their billing, please report it back so we can see just how widespread this problem is.  I mean come on, you can mess  up a lot of things, but errors in finance of this nature are excessively worrying.
>  
> Thanks
>  
> Andrew
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