[Community-Discuss] AfriNIC whois servers down

Cedrick Adrien Mbeyet cedrick.mbeyet at afrinic.net
Tue Feb 5 13:40:50 UTC 2019

Dear AFRINIC Community,


Dear Andrew,

Thank you for your email and for sharing your concern to the AFRINIC
community. On behalf of AFRINIC NOC team, allow me to provide some
answers to your concern.


First of all, I want to announce that Afrinic WHOIS query service is
back online since 08:32am UTC today (05/02/2019). However, we still
monitor the service to ensure that it is fully stable before updating it
as resolved on https://status.afrinic.net/.

We apologize for the inconvenience caused and for not updating AFRINIC
Status page at the time it happens. We acknowledge failure on our
Incident monitoring and reporting process, and necessary measures are
ongoing to improve on that and for this to not happen in the future.


Please rest assure that AFRINIC team is taking our Community concerns
very seriously. As a matter of fact, AFRINIC CEO, Alan Barrett made it a
priority to aggressively tackle the issues of redundancy and reliability
via system refresh and replacements. All resources have been mobilized
for AFRINIC team to provide a more reliable and resilient service to our


Once again, we thank you for your email and we welcome any feedback or
suggestion to the AFRINIC NOC team via our email noc[at]afrinic[dot]net.



Cedrick Adrien Mbeyet                                           
Infrastructure Unit Manager, AFRINIC Ltd.
t:  +230 403 5100 / 403 5115 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net
facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia

On 05/02/2019 10:53, Andrew Alston wrote:
> Hi AfriNIC Community,
> I am deliberately posting this to the community mailing list – since
> this issue affects **everyone** and is not a isolated issue that I
> will send via a normal ticket (though I have copied in AfriNIC support
> as well)
> I noticed this morning that AFRINIC whois servers are not responding –
> and we are getting timeouts to these servers.  My first thought was
> that this may be some kinda issue from our side (routing or
> something), but have since verified this with 4 other unrelated
> providers – all seeing the same issue.
> Now – I understand maintenance – and I understand outages – however –
> whois servers are actually a pretty critical piece of infrastructure –
> so I have three questions
>  1. When will this be fixed
>  2. Why was this community not informed of an outage to these servers
>     the moment it happened
>  3. What are the redundancies in place for these servers considering
>     that amongst other things – the route object database is accessed
>     via this mechanism – which makes this critical to generation of
>     filters and other such things – and I notice that both servers sit
>     on a single subnet – that almost certainly sits in the same
>     geographic location.
>  4. Considering that this community puts enough emphasis on whois data
>     to restrict RDNS to subnets that are not assigned (and hence in
>     whois) – it is incumbent on AFRINIC to keep these servers functional!
> I look forward to prompt answers
> Andrew
> _______________________________________________
> Community-Discuss mailing list
> Community-Discuss at afrinic.net
> https://lists.afrinic.net/mailman/listinfo/community-discuss

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