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<p class="MsoNormal"><span style="mso-ansi-language:EN-US">Dear
AFRINIC
Community,</span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US"> </span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US">Dear
Andrew,</span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US">Thank you
for your
email and for sharing your concern to the AFRINIC community. On
behalf of
AFRINIC NOC team, allow me to provide some answers to your
concern.</span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US"> </span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US">First of
all, I want
to announce that Afrinic WHOIS query service is back online
since 08:32am UTC
today (05/02/2019). However, we still monitor the service to
ensure that it is fully stable before updating it as resolved on
<a class="moz-txt-link-freetext" href="https://status.afrinic.net/">https://status.afrinic.net/</a>. <br>
</span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US">We
apologize for the inconvenience caused and for not updating
AFRINIC Status page at the time it happens. We acknowledge
failure on our Incident
monitoring and reporting process, and necessary measures are
ongoing to improve on that and for this to not happen in the
future. </span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US"> </span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US">Please
rest assure
that AFRINIC team is taking our Community concerns very
seriously. As a matter
of fact, AFRINIC CEO, Alan Barrett made it a priority to
aggressively tackle
the issues of redundancy and reliability via system refresh and
replacements. All
resources have been mobilized for AFRINIC team to provide a more
reliable and
resilient service to our community. </span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US"> </span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US">Once
again, we thank
you for your email and we welcome any feedback or suggestion to
the AFRINIC NOC
team via our email noc[at]afrinic[dot]net.</span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US"> </span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US">Regards,</span></p>
<p class="MsoNormal"><span style="mso-ansi-language:EN-US"><br>
</span></p>
<p class="MsoNormal"><br>
</p>
<pre class="moz-signature" cols="72">--
_______________________________________________________________
Cedrick Adrien Mbeyet
Infrastructure Unit Manager, AFRINIC Ltd.
t: +230 403 5100 / 403 5115 | f: +230 466 6758 | tt: @afrinic | w: <a class="moz-txt-link-abbreviated" href="http://www.afrinic.net">www.afrinic.net</a>
facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia
______________________________________________________
</pre>
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<div class="moz-cite-prefix">On 05/02/2019 10:53, Andrew Alston
wrote:<br>
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<div class="WordSection1">
<p class="MsoNormal">Hi AfriNIC Community,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am deliberately posting this to the
community mailing list – since this issue affects *<b>everyone</b>*
and is not a isolated issue that I will send via a normal
ticket (though I have copied in AfriNIC support as well)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I noticed this morning that AFRINIC whois
servers are not responding – and we are getting timeouts to
these servers. My first thought was that this may be some
kinda issue from our side (routing or something), but have
since verified this with 4 other unrelated providers – all
seeing the same issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now – I understand maintenance – and I
understand outages – however – whois servers are actually a
pretty critical piece of infrastructure – so I have three
questions<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph"
style="margin-left:0cm;mso-list:l0 level1 lfo1">When will
this be fixed<o:p></o:p></li>
<li class="MsoListParagraph"
style="margin-left:0cm;mso-list:l0 level1 lfo1">Why was this
community not informed of an outage to these servers the
moment it happened<o:p></o:p></li>
<li class="MsoListParagraph"
style="margin-left:0cm;mso-list:l0 level1 lfo1">What are the
redundancies in place for these servers considering that
amongst other things – the route object database is accessed
via this mechanism – which makes this critical to generation
of filters and other such things – and I notice that both
servers sit on a single subnet – that almost certainly sits
in the same geographic location.<o:p></o:p></li>
<li class="MsoListParagraph"
style="margin-left:0cm;mso-list:l0 level1 lfo1">Considering
that this community puts enough emphasis on whois data to
restrict RDNS to subnets that are not assigned (and hence in
whois) – it is incumbent on AFRINIC to keep these servers
functional!<o:p></o:p></li>
</ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I look forward to prompt answers<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Andrew<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
Community-Discuss mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Community-Discuss@afrinic.net">Community-Discuss@afrinic.net</a>
<a class="moz-txt-link-freetext" href="https://lists.afrinic.net/mailman/listinfo/community-discuss">https://lists.afrinic.net/mailman/listinfo/community-discuss</a>
</pre>
</blockquote>
<pre class="moz-signature" cols="72">
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