[Community-Discuss] Cotonou Meeting (off-topic)

[Saul Stein]

So here are 3 tickets confirming what Andrew is going on about. 

Please can we get commitments by when the ticket system will be modified
to be to provide management overview and insight or a new system spec'd

-----Original Message-----
From: S Moonesamy [mailto:sm+afrinic at elandsys.com] 
Sent: 26 June 2018 08:51 AM
To: Saul Stein <saul at enetworks.co.za>; community-discuss at afrinic.net
Subject: RE: [Community-Discuss] Cotonou Meeting (off-topic)

Hi Saul,
At 11:18 PM 25-06-2018, Saul Stein wrote:
>Another ticket provided to me : [AFRINIC #608664]

Thanks.

The response time for the previous ticket was not within the two-day limit
which is stated in the service level commitment.

It is likely that there are at least two issues:

   (a) The response time for requests for allocations of IP address space
is
       taking too long.

   (b) The current reporting (statistics) does not provide clear
information to
       identify how many tickets are not within the two-day service level
       commitment.

I will follow up on members-discuss mailing list.

Regards,
S. Moonesamy