[Community-Discuss] Cotonou Meeting (off-topic)

[Saul Stein]

Hi, 
Another ticket provided to me : [AFRINIC #608664]

Saul


-----Original Message-----
From: S Moonesamy [mailto:sm+afrinic at elandsys.com] 
Sent: 21 June 2018 05:44 PM
To: Saul Stein <saul at enetworks.co.za>; community-discuss at afrinic.net
Subject: RE: [Community-Discuss] Cotonou Meeting (off-topic)

Hi Saul,
At 06:17 AM 21-06-2018, Saul Stein wrote:
>This should all be in your ticketing system. Any respectable ticketing 
>system should be able to report on calls that have taken longer than 3 
>days to resolve.
>I could ask the South African ISPs to produce this list, however, and 
>this is becoming the issue, what's the point? We, as a membership base 
>have been complaining about this on the lists for some time and at the
AGMMs.

The statistics [1] which I have access to does not show the number of
tickets which took longer than three days to resolve.  I need some
information to be able to make an internal request.  I am not asking for
an exhaustive list.  As an example, Mr Beneke provided a data point [2].
The information is useful to me.

Regards,
S. Moonesamy

1. https://www.afrinic.net/en/services/statistics/rt-stats
2.
https://lists.afrinic.net/pipermail/community-discuss/2018-June/002460.htm
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