[Community-Discuss] Cotonou Meeting (off-topic)
saul at enetworks.co.za
Tue Jun 26 06:18:23 UTC 2018
Another ticket provided to me : [AFRINIC #608664]
From: S Moonesamy [mailto:sm+afrinic at elandsys.com]
Sent: 21 June 2018 05:44 PM
To: Saul Stein <saul at enetworks.co.za>; community-discuss at afrinic.net
Subject: RE: [Community-Discuss] Cotonou Meeting (off-topic)
At 06:17 AM 21-06-2018, Saul Stein wrote:
>This should all be in your ticketing system. Any respectable ticketing
>system should be able to report on calls that have taken longer than 3
>days to resolve.
>I could ask the South African ISPs to produce this list, however, and
>this is becoming the issue, what's the point? We, as a membership base
>have been complaining about this on the lists for some time and at the
The statistics  which I have access to does not show the number of
tickets which took longer than three days to resolve. I need some
information to be able to make an internal request. I am not asking for
an exhaustive list. As an example, Mr Beneke provided a data point .
The information is useful to me.
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