[rpd] Corrupted file attachments

[Timothy Ola Akinfenwa]

Thanks Alan for coming up with this initial clarification that I have been
yearning and asking for since last weekend on the list. We await patiently
the full report of the investigation please.

May I advise that in addition to the report, you recommend actions to
prevent a future occurrence as well as immediate steps to remedy whatever
has been lost, damaged or deleted.

Best!
Ti</>

On Tue, Dec 4, 2018 at 2:11 PM Alan Barrett <alan.barrett at afrinic.net>
wrote:

>
>
> > On 1 Dec 2018, at 12:39, Andrew Alston <Andrew.Alston at liquidtelecom.com>
> wrote:
> >
> > Timothy,
> >
> > AfriNIC HAS *NEVER* publicly acknowledged the loss of a large portion of
> attachments associated with application documents.
>
> It came to my attention on Friday 30 November 2018 that there are problems
> with file attachments in AFRINIC’s records.  Since then, I have instituted
> an investigation.  I can report some preliminary results.
>
> 1. In the “Support requests” part of the MyAfrinic portal, the file
> download interface is not working correctly.  The underlying data in the
> ticketing system is still present, and we will correct the problem in
> MyAfrinic.
>
> 2. In the ticketing system, many file attachments from the year 2009 and
> earlier cannot be opened.  The files can be downloaded from the ticketing
> system, and the files appear to contain reasonable contents when viewed in
> a “hexdump” format, but the files cannot be opened by the relevant
> applications.  We have not found similar problems with attachments from
> 2010 and later.  We are still investigating.
>
>
> Regards,
>
> Alan Barrett
> CEO, AFRINIC
>
>
>
>
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