[rpd] A typical conversation with a service provider on v6

[Owen DeLong]

Perhaps this could help improve that conversation:

> Dear other data center customer,
> 
> We would be very happy to host your servers in our datacenter or provide you with the server resources you require. All of our servers and network connections support full native dual-stack IPv4 and IPv6 and all of our backbone network and peering locations are also full dual stack.
> 
> IPv6 is an official protocol and is widely supported. We are happy to help lead in that support and welcome your business.
> 
> A. Concerned Staffer
> Better Hosting Company

>> Customer
>> Hello,
>> 
>> Since I am no longer able to reach the entire internet, but only the old internet using your services, I will be moving my application out of
>> your datacenter and onto a platform that can provide me complete dual-stack connectivity. It is my belief that your failure to maintain adequate
>> connectivity to the entire modern internet is a material adverse breech of the services promised and therefore, I consider you have voided
>> any obligation to my contract term. Please consider this a 30 day notice of my intent to vacate your datacenter due to this breech.
>> 
>> Thanks

I'll leave the rest of the conversation to your imagination.

Though I don't know specific names of any such companies in Africa, I would hope that they do exist. Globally, I can point to:

	Hurricane Electric
	Linode
	SoftLayer

As prominently supporting IPv6 in their datacenters and hosting products.  I'm sure there are others, but these are the ones I know directly are definitely supporting IPv6.

Apologies if anyone thinks this is a commercial announcement. It is not intended as such. It is intended to help inform the community so that they can vote with their Franks/Dinars/Dollars/Rupies/etc. and their feet.

Owen


On Jun 15, 2014, at 12:29 , Seun Ojedeji <seun.ojedeji at gmail.com> wrote:

> Hi,
> 
> Below is a typical interaction with a well known hosting provider.  
> 
> Cheers!
>  
> Customer
> Hello,
> 
> I like to know if you now support v6 as i want my server to be reachable on ipv6 address
> 
> Thanks
>  
> Response:
> Hello Seun,
> 
> Thank you for contacting "provider" HelpDesk.
> 
> All of our servers are IPv6 ready however almost all of the servers, routers, network carriers etc. still use IPv4 and we also currently use IPv4. As soon as IPv6 protocol is launched globally we will also switch our networks to use IPv6.
> 
> Best Regards,
>  
> Customer
> Hello "support",
> 
> Why switch, why not run dual stack. There are increasing number of provider offering v6 and i think "provider" should talk to their upstream provider to do the same ASAP!
> 
> Thanks
>  
> Response
> I am afraid that at the moment we do not support such dual stack and we provide IPv4 only. As soon as IPv6 becomes an official protocol we will switch to it immediately.
> 
> Best Regards,
>  
> Customer
> Hello "support",
> 
> I don't understand what you mean by v6 becoming official protocol? there are several RFC on v6 and several networks running v6. How much official does it need to be before "provider" start running it. What makes it official by the way?
> 
> Regards
>  
> response:
> Seun,
> 
> I spoke with our administrators and they told me that they can try to setup IPv6 address on yuor server. I am forwarding the case to our system administrators. Please allow them some time to check the case and try to setup IPv6 address. 
> 
> We will post an reply as soon as we have more information.
> 
> Best Regards, 
>  
> customer:
> Hello "support",
> 
> Thanks and please take note that i am not switching to v6, i want my server to be accessible on both v4 and v6
> 
> Regards 
>  
> response:
> Our datacented is in the process of implementing IPv6 but the project is still ongoing and they can not provide an ETA for the completion. We can not currently provide IPv6 connectivity to your server. 
> 
> If you need any further assistance, please, do not hesitate to contact us again by posting a new ticket in the appropriate Help Desk category.
> 
> Best Regards, 
>  
> customer:
> Hello "support1",
> 
> I am not sure i understand this response. "support" had indicated that they may be able to provide me v6 connection. Now you are saying you can't? kindly note that we have a dedicated server with you. I don't see the reason why "provider" cannot ensure that our content is accessed on both v4 and v6 network.
> 
> Regards 
>  
> response:
> The key here is in the "may" that "support" wrote. He checked the case with our system administrators and they discussed it with the datacenter  technicials. The reason why we can not provide IPv6 connectivity, even though you are on a Dedicated server is that the entire network infrastructure should allow IPv6 throughput. As I explained, the datacenter is working on such a project but they can not provide an ETA for it. 
> 
> Best Regards, 
> 
>  Cheers!
> -- 
> ------------------------------------------------------------------------
> Seun Ojedeji,
> Federal University Oye-Ekiti
> web:      http://www.fuoye.edu.ng
> Mobile: +2348035233535
> alt email: seun.ojedeji at fuoye.edu.ng
> 
> The key to understanding is humility - my view !
> 
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