[rpd] A typical conversation with a service provider on v6

[Seun Ojedeji]

Hi,

Below is a typical interaction with a well known hosting provider.

Cheers!


> Customer
> Hello,
>
> I like to know if you now support v6 as i want my server to be reachable
> on ipv6 address
>
> Thanks
>

Response:

> Hello Seun,
>
> Thank you for contacting "provider" HelpDesk.
>
> All of our servers are IPv6 ready however almost all of the servers,
> routers, network carriers etc. still use IPv4 and we also currently use
> IPv4. As soon as IPv6 protocol is launched globally we will also switch our
> networks to use IPv6.
>
> Best Regards,
>

Customer

> Hello "support",
>
> Why switch, why not run dual stack. There are increasing number of
> provider offering v6 and i think "provider" should talk to their upstream
> provider to do the same ASAP!
>
> Thanks


Response

> I am afraid that at the moment we do not support such dual stack and we
> provide IPv4 only. As soon as IPv6 becomes an official protocol we will
> switch to it immediately.
>
> Best Regards,


Customer

> Hello "support",
>
> I don't understand what you mean by v6 becoming official protocol? there
> are several RFC on v6 and several networks running v6. How much official
> does it need to be before "provider" start running it. What makes it
> official by the way?
>
> Regards


response:

> Seun,
>
> I spoke with our administrators and they told me that they can try to
> setup IPv6 address on yuor server. I am forwarding the case to our system
> administrators. Please allow them some time to check the case and try to
> setup IPv6 address.
>
> We will post an reply as soon as we have more information.
>
> Best Regards,
>

customer:

> Hello "support",
>
> Thanks and please take note that i am not switching to v6, i want my
> server to be accessible on both v4 and v6
>
> Regards
>

response:

> Our datacented is in the process of implementing IPv6 but the project is
> still ongoing and they can not provide an ETA for the completion. We can
> not currently provide IPv6 connectivity to your server.
>
> If you need any further assistance, please, do not hesitate to contact us
> again by posting a new ticket in the appropriate Help Desk category.
>
> Best Regards,
>

customer:

> Hello "support1",
>
> I am not sure i understand this response. "support" had indicated that
> they may be able to provide me v6 connection. Now you are saying you can't?
> kindly note that we have a dedicated server with you. I don't see the
> reason why "provider" cannot ensure that our content is accessed on both v4
> and v6 network.
>
> Regards
>

response:

> The key here is in the "may" that "support" wrote. He checked the case
> with our system administrators and they discussed it with the datacenter
> technicials. The reason why we can not provide IPv6 connectivity, even
> though you are on a Dedicated server is that the entire network
> infrastructure should allow IPv6 throughput. As I explained, the datacenter
> is working on such a project but they can not provide an ETA for it.
>
> Best Regards,
>

 Cheers!
-- 
------------------------------------------------------------------------





*Seun Ojedeji,Federal University Oye-Ekitiweb:      http://www.fuoye.edu.ng
<http://www.fuoye.edu.ng> Mobile: +2348035233535**alt email:
<http://goog_1872880453>seun.ojedeji at fuoye.edu.ng
<seun.ojedeji at fuoye.edu.ng>*

The key to understanding is humility - my view !
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