[Community-Discuss] Fwd: FIRE Africa Awards 2019

[Arthur Carindal]

Dear Matogoro

We thank you for your feedback and recommendations which will be assessed internally to improve our customers' satisfaction.

Kind Regards

_______________________________________________________________

Arthur Carindal N.

Head of Stakeholder Engagement , AFRINIC Ltd.

t:  +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net	

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_______________________________________________________________

> On 10 Jun 2019, at 13:07, Matogoro Jabera <jaberamatogoro at gmail.com> wrote:
> 
> Dear Arthur,
> 
> Things need to be improved in your side. You should also understand diversities among African Countries which may lead each member to experience a unique challenge. Even after your testing results I was not able to submit the same and it was further communicated to your good office.
> 
> Immediate attention couls have helped to solve the challenge reported. To the best of my understanding, web application administrator may experience a quiet different experience from web application end-users. Your testing is not a proof that everythings is working fine. There are a number of ogher issues may affect the same, platform, speed of connection, etc all of these requires extensive testing to achieve that confindence level.
> 
> 
> PLEASE IMPROVE YOUR TECHNICAL OPERATION AND CUSTOMER SUPPORT
> 
> 
> Regards,
> Matogoro 
> 
> On Mon, 10 Jun 2019, 11:56 Arthur Carindal, <arthur at afrinic.net <mailto:arthur at afrinic.net>> wrote:
> Dear Matogoro
> 
> We are really sorry for reading that you were not able to submit your project proposal for the FIRE Africa Awards 2019.  
> 
> When you reported your issue about submitting your application to our online platform on Thursday, May 23rd, 2019 we promptly ran a test as we always do before opening a call for proposal submissions and the test was successful.
> 
> The outcome of this test was communicated to you also on Thursday, May 23rd  so you could investigate any probable technical problem at your own end.
> 
> Furthermore, during the duration of the call for proposals (26th April to 31st May 2019), we received a total of  239 applications submitted before and after the time you made your complaint.   We also did not get any complaints similar to yours other than standard enquires about FIRE Award & Grants.
> 
> We understand your frustration for not having been able to participate in the FIRE Awards 2019, and we sincerely apologise. We hope you will not be discouraged by this experience and you will continue to express unwavering interest in our FIRE Africa initiative.
> 
> 
> Kind Regards
> _______________________________________________________________
> 
> Arthur Carindal N.
> 
> Head of Stakeholder Engagement , AFRINIC Ltd.
> 
> t:  +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net <http://www.afrinic.net/>	
> 
> facebook.com/afrinic <http://facebook.com/afrinic> | flickr.com/afrinic <http://flickr.com/afrinic> | youtube.com/afrinicmedia <http://youtube.com/afrinicmedia>	
> _______________________________________________________________
> 
>> On 7 Jun 2019, at 20:31, Matogoro Jabera <jaberamatogoro at gmail.com <mailto:jaberamatogoro at gmail.com>> wrote:
>> 
>> Dear Colleagues,
>> 
>> Recently, AfrINIC announced for FIRE Awards for the outstanding project. I tried more than five times to submit my project but was not successful.
>> 
>> I tried to contact AFRINIC but received the support which did not answered my question. AFRINIC claimed that the upload link was fine while to my side did not worked. Finally I gave up and life goes on.
>> 
>> I think something need to be fixed at AFRINIC. Just sharing out my frustrations. 
>> 
>> 
>> Regards,
>> Matogoro 
>> 
>> ---------- Forwarded message ---------
>> From: Olatunde Awobuluyi <olatunde.awobuluyi at afrinic.net <mailto:olatunde.awobuluyi at afrinic.net>>
>> Date: Mon, 20 May 2019, 19:09
>> Subject: FIRE Africa Awards 2019
>> To: <jaberamatogoro at gmail.com <mailto:jaberamatogoro at gmail.com>>
>> Cc: <fireafrica at afrinic.net <mailto:fireafrica at afrinic.net>>
>> 
>> 
>> Dear Jabhera
>> 
>> Thank you for reaching out to us.
>> 
>> Please, be aware that there is a  difference between FIRE Africa Awards and FIRE Africa Grants.
>> 
>> FIRE Awards are awards given to ICT related projects that are already completed or almost completed. 
>> 
>> FIRE Grants are funds given to ICT related projects that are in their infancy stage or need financial input to expand the project.
>> 
>> Unfortunately, there will be no calls for FIRE Africa grant proposals in 2019. 
>> 
>> However, there is an ongoing call for FIRE Africa Awards in 2019. You can submit a proposal for a FIRE Africa Award using this link (https://fireafrica.org/awards <https://fireafrica.org/awards>). 
>> 
>> The "submit your awards nomination"  link will be on the top right pane of this webpage (Please view the attached image).   
>> 
>> With many thanks,
>> 
>> The FIRE Africa team
>> -- 
>> Olatunde Awobuluyi
>> Funds for Internet Research and Education (FIRE) Program Manager, AFRINIC Ltd.
>> t: +230 403 51 00 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net <http://www.afrinic.net/>
>> facebook.com/afrinic <http://facebook.com/afrinic> | flickr.com/afrinic <http://flickr.com/afrinic> | youtube.com/afrinicmedia <http://youtube.com/afrinicmedia>
>> 
>> _______________________
>> 
>> 
>> 
>> Join us for the AFRINIC 30 Meeting in  Uganda | 9 - 21 June 2019
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> <FIRE-AFRICA-AWARDS-LINK.png>_______________________________________________
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