<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Dear Matogoro<div class=""><br class=""></div><div class="">We thank you for your feedback and recommendations which will be assessed internally to improve our customers' satisfaction.</div><div class=""><br class=""><div class="">
<div style="color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Kind Regards<br class=""><br class="">_______________________________________________________________<br class=""><br class="">Arthur Carindal N.<br class=""><br class="">Head of Stakeholder Engagement , AFRINIC Ltd.<br class=""><br class="">t: +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: <a href="http://www.afrinic.net" class="">www.afrinic.net</a><span class="Apple-tab-span" style="white-space: pre;"> </span><br class=""><br class=""><a href="http://facebook.com/afrinic" class="">facebook.com/afrinic</a> | <a href="http://flickr.com/afrinic" class="">flickr.com/afrinic</a> | <a href="http://youtube.com/afrinicmedia" class="">youtube.com/afrinicmedia</a><span class="Apple-tab-span" style="white-space: pre;"> </span><br class="">_______________________________________________________________</div>
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<br class=""><div><blockquote type="cite" class=""><div class="">On 10 Jun 2019, at 13:07, Matogoro Jabera <<a href="mailto:jaberamatogoro@gmail.com" class="">jaberamatogoro@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="auto" class="">Dear Arthur,<div dir="auto" class=""><br class=""></div><div dir="auto" class="">Things need to be improved in your side. You should also understand diversities among African Countries which may lead each member to experience a unique challenge. Even after your testing results I was not able to submit the same and it was further communicated to your good office.</div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">Immediate attention couls have helped to solve the challenge reported. To the best of my understanding, web application administrator may experience a quiet different experience from web application end-users. Your testing is not a proof that everythings is working fine. There are a number of ogher issues may affect the same, platform, speed of connection, etc all of these requires extensive testing to achieve that confindence level.</div><div dir="auto" class=""><br class=""></div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">PLEASE IMPROVE YOUR TECHNICAL OPERATION AND CUSTOMER SUPPORT</div><div dir="auto" class=""><br class=""></div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">Regards,</div><div dir="auto" class="">Matogoro </div></div><br class=""><div class="gmail_quote"><div dir="ltr" class="">On Mon, 10 Jun 2019, 11:56 Arthur Carindal, <<a href="mailto:arthur@afrinic.net" class="">arthur@afrinic.net</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word" class=""><div class=""><div class=""><div class=""><div style="text-align:start;text-indent:0px;word-wrap:break-word" class=""><div style="word-wrap:break-word" class="">Dear Matogoro</div><div style="word-wrap:break-word" class=""><br class=""></div><div style="word-wrap:break-word" class="">We are really sorry for reading that you were not able to submit your project proposal for the FIRE Africa Awards 2019. </div><div style="word-wrap:break-word" class=""><br class=""></div><div style="word-wrap:break-word" class="">When you reported your issue about submitting your application to our online platform on Thursday, May 23rd, 2019 we promptly ran a test as we always do before opening a call for proposal submissions and the test was successful.</div><div style="word-wrap:break-word" class=""><br class=""></div><div style="word-wrap:break-word" class="">The outcome of this test was communicated to you also on Thursday, May 23rd so you could investigate any probable technical problem at your own end.</div><div style="word-wrap:break-word" class=""><br class=""></div><div style="word-wrap:break-word" class="">Furthermore, during the duration of the call for proposals (26th April to 31st May 2019), we received a total of 239 applications submitted before and after the time you made your complaint. We also did not get any complaints similar to yours other than standard enquires about FIRE Award & Grants.</div><div style="word-wrap:break-word" class=""><br class=""></div><div style="word-wrap:break-word" class="">We understand your frustration for not having been able to participate in the FIRE Awards 2019, and we sincerely apologise. We hope you will not be discouraged by this experience and you will continue to express unwavering interest in our FIRE Africa initiative.</div><div style="word-wrap:break-word" class=""><br class=""></div><div style="word-wrap:break-word" class=""><br class=""></div><div style="word-wrap:break-word" class="">Kind Regards</div>_______________________________________________________________<br class=""><br class="">Arthur Carindal N.<br class=""><br class="">Head of Stakeholder Engagement , AFRINIC Ltd.<br class=""><br class="">t: +230 403 5100 | f: +230 466 6758 | tt: @afrinic | w: <a href="http://www.afrinic.net/" target="_blank" rel="noreferrer" class="">www.afrinic.net</a><span class="m_919090302359914136Apple-tab-span" style="letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px;"> </span><br class=""><br class=""><a href="http://facebook.com/afrinic" target="_blank" rel="noreferrer" class="">facebook.com/afrinic</a> | <a href="http://flickr.com/afrinic" target="_blank" rel="noreferrer" class="">flickr.com/afrinic</a> | <a href="http://youtube.com/afrinicmedia" target="_blank" rel="noreferrer" class="">youtube.com/afrinicmedia</a><span class="m_919090302359914136Apple-tab-span" style="letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px;"> </span><br class="">_______________________________________________________________</div>
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<br class=""><div class=""><blockquote type="cite" class=""><div class="">On 7 Jun 2019, at 20:31, Matogoro Jabera <<a href="mailto:jaberamatogoro@gmail.com" target="_blank" rel="noreferrer" class="">jaberamatogoro@gmail.com</a>> wrote:</div><br class="m_919090302359914136Apple-interchange-newline"><div class=""><div dir="auto" class="">Dear Colleagues,<div dir="auto" class=""><br class=""></div><div dir="auto" class="">Recently, AfrINIC announced for FIRE Awards for the outstanding project. I tried more than five times to submit my project but was not successful.</div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">I tried to contact AFRINIC but received the support which did not answered my question. AFRINIC claimed that the upload link was fine while to my side did not worked. Finally I gave up and life goes on.</div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">I think something need to be fixed at AFRINIC. Just sharing out my frustrations. </div><div dir="auto" class=""><br class=""></div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">Regards,</div><div dir="auto" class="">Matogoro </div></div><br class=""><div class="gmail_quote"><div dir="ltr" class="">---------- Forwarded message ---------<br class="">From: Olatunde Awobuluyi <<a href="mailto:olatunde.awobuluyi@afrinic.net" target="_blank" rel="noreferrer" class="">olatunde.awobuluyi@afrinic.net</a>><br class="">Date: Mon, 20 May 2019, 19:09<br class="">Subject: FIRE Africa Awards 2019<br class="">To: <<a href="mailto:jaberamatogoro@gmail.com" target="_blank" rel="noreferrer" class="">jaberamatogoro@gmail.com</a>><br class="">Cc: <<a href="mailto:fireafrica@afrinic.net" target="_blank" rel="noreferrer" class="">fireafrica@afrinic.net</a>><br class=""></div><br class=""><br class=""><div style="word-wrap:break-word" class=""><div class="">Dear Jabhera</div><div class=""><br class=""></div><div class="">Thank you for reaching out to us.</div><div class=""><br class=""></div><div class="">Please, be aware that there is a difference between FIRE Africa Awards and FIRE Africa Grants.</div><div class=""><br class=""></div><div class="">FIRE Awards are awards given to ICT related projects that are already completed or almost completed. </div><div class=""><br class=""></div><div class="">FIRE Grants are funds given to ICT related projects that are in their infancy stage or need financial input to expand the project.</div><div class=""><br class=""></div><div class="">Unfortunately, there will be no calls for FIRE Africa grant proposals in 2019. </div><div class=""><br class=""></div><div class="">However, there is an ongoing call for FIRE Africa Awards in 2019. You can submit a proposal for a FIRE Africa Award using this link (<a href="https://fireafrica.org/awards" rel="noreferrer noreferrer" target="_blank" class="">https://fireafrica.org/awards</a>). </div><div class=""><br class=""></div><div class="">The "<b class="">submit your awards nomination</b>" link will be on the top right pane of this webpage (Please view the attached image). </div><div class=""><br class=""></div><div class="">With many thanks,</div><div class=""><br class=""></div><div class="">The FIRE Africa team</div><div class="">
<div style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word" class=""><div style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word" class=""><div style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word" class=""><div style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word" class=""><div class=""><span style="background-color:rgb(255,255,255)" class="">-- </span></div><div class=""><pre class="m_919090302359914136m_5473036552975654590moz-signature" cols="72" style="background-color:rgb(255,255,255)">Olatunde Awobuluyi
Funds for Internet Research and Education (FIRE) Program Manager, AFRINIC Ltd.
t: +230 403 51 00 | f: +230 466 6758 | tt: @afrinic | w: <a class="m_919090302359914136m_5473036552975654590moz-txt-link-abbreviated" href="http://www.afrinic.net/" rel="noreferrer noreferrer" target="_blank">www.afrinic.net</a>
<a href="http://facebook.com/afrinic" rel="noreferrer noreferrer" target="_blank" class="">facebook.com/afrinic</a> | <a href="http://flickr.com/afrinic" rel="noreferrer noreferrer" target="_blank" class="">flickr.com/afrinic</a> | <a href="http://youtube.com/afrinicmedia" rel="noreferrer noreferrer" target="_blank" class="">youtube.com/afrinicmedia</a>
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<pre class="m_919090302359914136m_5473036552975654590moz-signature" cols="72"><pre class="m_919090302359914136m_5473036552975654590moz-signature" cols="72"><b style="font-family:Helvetica;white-space:normal" class="">Join us for the AFRINIC 30 Meeting in Uganda | 9 - 21 June 2019</b></pre><div class=""><br class=""></div></pre><div class=""><br class=""></div></pre><div class=""><br class=""></div></div><div class=""><br class=""></div></div></div><br class="m_919090302359914136m_5473036552975654590Apple-interchange-newline"></div><br class="m_919090302359914136m_5473036552975654590Apple-interchange-newline"></div><br class="m_919090302359914136m_5473036552975654590Apple-interchange-newline"><br class="m_919090302359914136m_5473036552975654590Apple-interchange-newline">
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<span id="m_919090302359914136cid:%3C%3E" class=""><FIRE-AFRICA-AWARDS-LINK.png></span>_______________________________________________<br class="">Community-Discuss mailing list<br class=""><a href="mailto:Community-Discuss@afrinic.net" target="_blank" rel="noreferrer" class="">Community-Discuss@afrinic.net</a><br class=""><a href="https://lists.afrinic.net/mailman/listinfo/community-discuss" target="_blank" rel="noreferrer" class="">https://lists.afrinic.net/mailman/listinfo/community-discuss</a><br class=""></div></blockquote></div><br class=""></div></div></div></blockquote></div>
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