[Community-Discuss] Raising concerns

[Arnaud AMELINA]

Dear CEO,

I'm very worried, It's unfortunate that a CEO waits for complaints from his
staff before rebuking someone who is degrading the image of his institution
(AFRINIC). This is not what is expected of a CEO who knows how to do his
job, because he should have on his own noted the degrading remarks that
some people hold on AFRINIC, and made the necessary arrangements to caution
them about it, in a timely manner.

When it start affecting staff, the damage may be big and irreversible.

Arnaud.

2018-06-22 8:28 GMT+00:00 Alan Barrett <alan.barrett at afrinic.net>:

> Dear Andrew,
>
> You may have some legitimate questions or concerns, but the way you are
> raising them is extremely destructive to staff morale.  Staff watch this
> mailing list and see the organisation being attacked, or their team being
> attacked.  Also, I can’t reasonably extract questions from the deluge of
> many email messages per day.
>
> Please use a more appropriate channel for raising concerns.  Here are some
> options:
>
> * When a ticket is closed, the person who opened the ticket is sent a link
> to a satisfaction survey.
>
> * When you are dissatisfied with service, you can send a message to
> <complaints at afrinic.net>.
>
> * If you have questions or concerns that you would like the CEO to deal
> with, please send them to <ceo at afrinic.net>.
>
> * If you have questions or concerns that you would like the Board to deal
> with, please send them to <board at afrinic.net>
>
> Alan Barrett
> CEO, AFRINIC
>
>
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> Community-Discuss at afrinic.net
> https://lists.afrinic.net/mailman/listinfo/community-discuss
>
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