[Community-Discuss] Raising concerns
saul at enetworks.co.za
Mon Jun 25 07:17:54 UTC 2018
I must be honest, those surveys are really a waste of time and don't ask any
relevant or meaningful feedback.
I have very rarely had a ticket go well or timeously and the surveys have
never facilitated the appropriate response.
I have tried addressing it in the past, but I don’t think it went anywhere.
From: Alan Barrett [mailto:alan.barrett at afrinic.net]
Sent: 22 June 2018 10:28 AM
To: Andrew Alston <Andrew.Alston at liquidtelecom.com>
Cc: community-discuss at afrinic.net
Subject: [Community-Discuss] Raising concerns
You may have some legitimate questions or concerns, but the way you are
raising them is extremely destructive to staff morale. Staff watch this
mailing list and see the organisation being attacked, or their team being
attacked. Also, I can’t reasonably extract questions from the deluge of
many email messages per day.
Please use a more appropriate channel for raising concerns. Here are some
* When a ticket is closed, the person who opened the ticket is sent a link
to a satisfaction survey.
* When you are dissatisfied with service, you can send a message to
<complaints at afrinic.net>.
* If you have questions or concerns that you would like the CEO to deal
with, please send them to <ceo at afrinic.net>.
* If you have questions or concerns that you would like the Board to deal
with, please send them to <board at afrinic.net>
Community-Discuss mailing list
Community-Discuss at afrinic.net
More information about the Community-Discuss