[Community-Discuss] Raising concerns

[Saul Stein]

Hi Alan,
I must be honest, those surveys are really a waste of time and don't ask any 
relevant or meaningful feedback.
I have very rarely had a ticket go well or timeously and the surveys have 
never facilitated the appropriate response.
I have tried addressing it in the past, but I don’t think it went anywhere.

Saul


-----Original Message-----
From: Alan Barrett [mailto:alan.barrett at afrinic.net]
Sent: 22 June 2018 10:28 AM
To: Andrew Alston <Andrew.Alston at liquidtelecom.com>
Cc: community-discuss at afrinic.net
Subject: [Community-Discuss] Raising concerns

Dear Andrew,

You may have some legitimate questions or concerns, but the way you are 
raising them is extremely destructive to staff morale.  Staff watch this 
mailing list and see the organisation being attacked, or their team being 
attacked.  Also, I can’t reasonably extract questions from the deluge of 
many email messages per day.

Please use a more appropriate channel for raising concerns.  Here are some 
options:

* When a ticket is closed, the person who opened the ticket is sent a link 
to a satisfaction survey.

* When you are dissatisfied with service, you can send a message to 
<complaints at afrinic.net>.

* If you have questions or concerns that you would like the CEO to deal 
with, please send them to <ceo at afrinic.net>.

* If you have questions or concerns that you would like the Board to deal 
with, please send them to <board at afrinic.net>

Alan Barrett
CEO, AFRINIC


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