[Community-Discuss] Raising concerns

[Alan Barrett]

Dear Andrew,

You may have some legitimate questions or concerns, but the way you are raising them is extremely destructive to staff morale.  Staff watch this mailing list and see the organisation being attacked, or their team being attacked.  Also, I can’t reasonably extract questions from the deluge of many email messages per day.

Please use a more appropriate channel for raising concerns.  Here are some options:

* When a ticket is closed, the person who opened the ticket is sent a link to a satisfaction survey.

* When you are dissatisfied with service, you can send a message to <complaints at afrinic.net>.

* If you have questions or concerns that you would like the CEO to deal with, please send them to <ceo at afrinic.net>.

* If you have questions or concerns that you would like the Board to deal with, please send them to <board at afrinic.net>

Alan Barrett
CEO, AFRINIC