<html><head></head><body bgcolor="#FFFFFF"><div>+1<br><br>On Jan 15, 2013, at 19:30, Owen DeLong <<a href="mailto:owen@delong.com">owen@delong.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html charset=windows-1252">I'm not opposed to discussing it on this list. I'm suggesting that turning it into a policy proposal would be the wrong approach.<div><br></div><div>Owen</div><div><br><div><div>On Jan 15, 2013, at 11:24 AM, "Andrew Alston" <<a href="mailto:alston.networks@gmail.com">alston.networks@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="EN-US" link="blue" vlink="purple" style="font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div class="WordSection1" style="page: WordSection1; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Hi Owen,<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I actually completely agree that this is not necessarily a policy issue, unfortunately, I also believe that the demand for this type of information and the reference group that establishes the parameters that govern the targets etc should be community driven. Since AfriNIC has no other forum beyond this list in which to engage as a community to come to a sensible solution to formulate the request to the AfriNIC, I chose to use this list for this purpose.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Andrew<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(181, 196, 223); padding: 3pt 0in 0in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Owen DeLong [mailto:owen@<a href="http://delong.com">delong.com</a>]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Tuesday, January 15, 2013 8:51 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Andrew Alston<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:rpd@afrinic.net">rpd@afrinic.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [AFRINIC-rpd] AfriNIC and SLA's<o:p></o:p></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I like the proposed idea.<o:p></o:p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">However, it has no business as policy. It is an operational manner which should be suggested to the AfriNIC staff and/or board.<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Owen<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Jan 15, 2013, at 7:03 AM, Andrew Alston <<a href="mailto:alston.networks@gmail.com" style="color: purple; text-decoration: underline; ">alston.networks@gmail.com</a>> wrote:<o:p></o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br><br><o:p></o:p></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Hi Guys,<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">So I’ve been thinking, and before I attempt to push this into policy form, I want some community input and opinion.<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">It is my belief that AfriNIC is at its heart, a service organization, they provide services to a community of members, which is represented on this list.<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Now, as with many service organizations, I believe that such organizations should be bound by service level agreements. I am not referring here to a penalty based approach, I am talking about a fixed reporting mechanism by which the community of members can evaluate the performance of their registry, and can then push for improvement where it is seen to be needed. (Penalty based SLA’s are proven ineffective and in any case there is no real way to apply them to an organization such as this one).<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Therefore, what I would like to see is as follows:<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">A monthly reporting mechanism from AfriNIC that details the following:<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">a.)</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">How many tickets were logged with AfriNIC in the previous 30 days<o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">b.)</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">What the average turnaround time was for aforementioned tickets<o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">c.)</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Where the tickets involved the allocation of new resources, what the turnaround time for allocation of v4, v6 and ASN resources were (broken down into these three categories)<o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">d.)</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">What the total IPv4 and IPv6 space allocated was during this period<o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">e.)</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">If there was any space redeemed or returned to the registry, how much space was it<o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">f.)</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Any other issues of pertinence to service delivery to the community.<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Then, I would like to see AfriNIC give us target service levels, particularly in regards to (b) and (c), and if they fail to meet these targets, explain to us on a monthly basis why the targets were not met, and what is being done to improve the service levels.<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">At a previous organization for which I worked, we had a mechanism loosely called the SLARG (SLA Reference Group), that defined the actual terms of reference, and I would encourage the formation of something similar within AfriNIC, with members of the community involved to formulate the targets. <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">The only way to improve the efficiency and performance of our registry to be able to, as a community, evaluate if the allocation of resources, which is their primary function, is happening in an efficient manner. So, let’s start talking SLA’s.<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Thoughts?<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Andrew<o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; ">_______________________________________________<br>rpd mailing list<br><a href="mailto:rpd@afrinic.net" style="color: purple; text-decoration: underline; "><span style="color: purple; ">rpd@afrinic.net</span></a><br><a href="https://lists.afrinic.net/mailman/listinfo.cgi/rpd" style="color: purple; text-decoration: underline; "><span style="color: purple; ">https://lists.afrinic.net/mailman/listinfo.cgi/rpd</span></a><o:p></o:p></span></div></div></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "></p></div></div></div></blockquote></div><br></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>rpd mailing list</span><br><span><a href="mailto:rpd@afrinic.net">rpd@afrinic.net</a></span><br><span><a href="https://lists.afrinic.net/mailman/listinfo.cgi/rpd">https://lists.afrinic.net/mailman/listinfo.cgi/rpd</a></span><br></div></blockquote></body></html>