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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Sunday,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am not sure I agree with that at all.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We all saw what happened at the last board elections for one thing. For another, silence from the community is *<b>NOT</b>* indicative of a lack of agreement. If the community disagree with my positions and believe the service currently being delivered is adequate, and believe there is no need for the reporting mechanisms and SLA’s, then I am quite prepared to hear such disagreement. However, at the moment as it stands, I see Owen saying he does not disagree with the proposal, merely that it is not a policy issue. I see Gift who seems to be advocating for an expansion of this. Beyond this, I see silence, which is something that directly contradicts what I see in direct messages to myself from various members of the community.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I might remind you that in Tanzania, both yourself, myself and Nii Quaynor all attempted to take the AfriNIC board to task over corporate governance issues, along with a fairly long line at the microphone. I also point to the fact that in Gambia, when issues surrounding even the voting procedures were raised from the floor, there was a deliberate attempt to silence them, no one will forget the “Oh great, another one here to waste our time” remark.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I do not see the harm in opening the discussions on this list about introducing accountability to the membership base, in the form of SLA’s or other such mechanisms, and since AfriNIC has NOT provided us another forum beyond this list to introduce such ideas, this is all we have. Let the community voice be heard, and if they disagree with me, let it be said and I will happily accept it (just as I happily withdrew my proposal in Tanzania that the community rejected). But as I said then, when I withdrew it, silence is not a voice, it does not indicate agreement or disagreement, and in fact, can be attributed to one of two things, either people simply don’t care enough to comment (which I pray is not the case, because that would indicate an even greater problem considering the criticality of AfriNIC to all of our business), or people are reluctant to have their voices heard for some other reason (and I would love to know that reason).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Andrew<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> Sunday Folayan [mailto:sfolayan@gmail.com] <br><b>Sent:</b> Tuesday, January 15, 2013 10:38 PM<br><b>To:</b> Andrew Alston<br><b>Cc:</b> 'Owen DeLong'; rpd@afrinic.net<br><b>Subject:</b> Re: [AFRINIC-rpd] AfriNIC and SLA's<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Andrew,<br><br>I agree that it is not a policy issue. The Board should have Key Performance Indicators for management. <br><br>My position is that it is the community that elects the Board, which in turn hires management. So ... It is the community that calls the shots. <br><br>If the community is pleased with the performance of the Board, then you are a lone ranger. If on the other hand, in line with your clamour, the community is not pleased with the Board, it will express it by voting them out. <br><br>The secret to being heard in democratic settings is to use your vote (or influence) wisely. Any other attempt to enforce a change is often viewed as subversive.<br><br>Sunday.<br><br><br>On 15/01/2013 20:24, Andrew Alston wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Owen,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I actually completely agree that this is not necessarily a policy issue, unfortunately, I also believe that the demand for this type of information and the reference group that establishes the parameters that govern the targets etc should be community driven. Since AfriNIC has no other forum beyond this list in which to engage as a community to come to a sensible solution to formulate the request to the AfriNIC, I chose to use this list for this purpose.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Andrew<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b> Owen DeLong [<a href="mailto:owen@delong.com">mailto:owen@delong.com</a>] <br><b>Sent:</b> Tuesday, January 15, 2013 8:51 PM<br><b>To:</b> Andrew Alston<br><b>Cc:</b> <a href="mailto:rpd@afrinic.net">rpd@afrinic.net</a><br><b>Subject:</b> Re: [AFRINIC-rpd] AfriNIC and SLA's<o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I like the proposed idea.<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>However, it has no business as policy. It is an operational manner which should be suggested to the AfriNIC staff and/or board.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Owen<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Jan 15, 2013, at 7:03 AM, Andrew Alston <<a href="mailto:alston.networks@gmail.com">alston.networks@gmail.com</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><o:p> </o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Guys,<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I’ve been thinking, and before I attempt to push this into policy form, I want some community input and opinion.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It is my belief that AfriNIC is at its heart, a service organization, they provide services to a community of members, which is represented on this list.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Now, as with many service organizations, I believe that such organizations should be bound by service level agreements. I am not referring here to a penalty based approach, I am talking about a fixed reporting mechanism by which the community of members can evaluate the performance of their registry, and can then push for improvement where it is seen to be needed. (Penalty based SLA’s are proven ineffective and in any case there is no real way to apply them to an organization such as this one).<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Therefore, what I would like to see is as follows:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>A monthly reporting mechanism from AfriNIC that details the following:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>a.) <span class=apple-converted-space> </span>How many tickets were logged with AfriNIC in the previous 30 days<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>b.) <span class=apple-converted-space> </span>What the average turnaround time was for aforementioned tickets<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>c.) <span class=apple-converted-space> </span>Where the tickets involved the allocation of new resources, what the turnaround time for allocation of v4, v6 and ASN resources were (broken down into these three categories)<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>d.) <span class=apple-converted-space> </span>What the total IPv4 and IPv6 space allocated was during this period<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>e.) <span class=apple-converted-space> </span>If there was any space redeemed or returned to the registry, how much space was it<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>f.) <span class=apple-converted-space> </span>Any other issues of pertinence to service delivery to the community.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Then, I would like to see AfriNIC give us target service levels, particularly in regards to (b) and (c), and if they fail to meet these targets, explain to us on a monthly basis why the targets were not met, and what is being done to improve the service levels.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>At a previous organization for which I worked, we had a mechanism loosely called the SLARG (SLA Reference Group), that defined the actual terms of reference, and I would encourage the formation of something similar within AfriNIC, with members of the community involved to formulate the targets. <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The only way to improve the efficiency and performance of our registry to be able to, as a community, evaluate if the allocation of resources, which is their primary function, is happening in an efficient manner. So, let’s start talking SLA’s.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thoughts?<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Andrew<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>_______________________________________________<br>rpd mailing list<br><a href="mailto:rpd@afrinic.net">rpd@afrinic.net</a><br><a href="https://lists.afrinic.net/mailman/listinfo.cgi/rpd">https://lists.afrinic.net/mailman/listinfo.cgi/rpd</a><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal><br><br><br><o:p></o:p></p><pre>_______________________________________________<o:p></o:p></pre><pre>rpd mailing list<o:p></o:p></pre><pre><a href="mailto:rpd@afrinic.net">rpd@afrinic.net</a><o:p></o:p></pre><pre><a href="https://lists.afrinic.net/mailman/listinfo.cgi/rpd">https://lists.afrinic.net/mailman/listinfo.cgi/rpd</a><o:p></o:p></pre></blockquote><p class=MsoNormal><br><br><br><o:p></o:p></p><pre>-- <o:p></o:p></pre><pre>--------------------------------------------------------<o:p></o:p></pre><pre>Sunday Adekunle Folayan<o:p></o:p></pre><pre> blog: <a href="http://www.sundayfolayan.name.ng">http://www.sundayfolayan.name.ng</a><o:p></o:p></pre><pre> email: <a href="mailto:sfolayan@skannet.com.ng">sfolayan@skannet.com.ng</a>, <a href="mailto:sfolayan@gmail.com">sfolayan@gmail.com</a><o:p></o:p></pre><pre> phone: +234-802-291-2202<o:p></o:p></pre><pre> skype: sfolayan<o:p></o:p></pre><pre> fcbk: <a href="http://www.facebook.com/sfolayan">www.facebook.com/sfolayan</a><o:p></o:p></pre><pre> tweet: sfolayan<o:p></o:p></pre><pre>linkedin: sfolayan<o:p></o:p></pre><pre>---------------------------------------------------------<o:p></o:p></pre></div></body></html>