Re: [rpd] Afrinic policy proposal—Afrinic Service guild lines

[Karmann Olumomo]

Hi David Conrad,

Please see my replied as below.

On Wed, Nov 5, 2014 at 6:16 PM, Karmann Olumomo <karmann.olumomo at gmail.com>
wrote:

> David Conrad <drc at virtualized.org>
> [image: Attachments]Oct 27 (10 days ago)
>
> Karmann,
>
> Some personal opinions:
>
> On Oct 26, 2014, at 9:26 AM, Karmann Olumomo <karmann.olumomo at gmail.com>
> wrote:
> > 1) Summary of the Problem Being Addressed by this Policy Proposal
> >
> > Some member are experiencing extreme long wait for their additional
> allocation request to get passed, some members are experiencing none
> technical information requested from Afrinic(customer data, marketing
> channel etc), in order to improve overall service quality of Afrinic,
> here is the policy.
> >
> > 2) Summary of How this Proposal Addresses the Problem
> >
> > To improve overall service quality and transparency of Afrinic’s number
> resource services by documenting roles and responsibilities of AFRINIC.
> > 3) Proposal
> >
> > 1.Afrinic should make decision on subsequent allocation requests based
> on Afrinic   policy, and conclude a request no longer than the 20% of the
> total period AFRNIC approves the resources for. (E.g. If Afrinic is
> issuing resources to its member to meet its 12 months needs, the longest
> waiting time for Afrinic allocation process should not be longer than
> 20%*12month, to cope with 80% utilization requirement for additional
> allocation). If Afrinic was not able to make decision on a certain
> request within this period, for each additional month beyond this period,
> the requesting member should receive percentage of the requested period of
> the total request until such decision has been made, in order to protect
> member from smooth running of its business.
>
> Having once worked at an RIR, I can say that trying to put processing time
> limits is fine as long as there are sufficient resources to permit the
> processing. However, if the request load is outstripping the ability for
> staff to process that load, adding processing time limits will make things
> worse.
>
> I would recommend asking staff for more information regarding processing
> times of all additional allocation requests (I'd actually recommend a
> public dashboard-style website showing aggregate request processing time
> statistics) and, if there appear to be consistent delays, asking staff for
> a root cause analysis and a mitigation plan.
>
> Note that I suspect if request processing time is being impacted by load,
> this will only get worse as the additional policy requirements the
> community is putting (or is proposing to put) on staff implies increased
> work in reviewing requests.
>
> To be honest I don't understand why there would be delaying for the new
> requirements, every delayed number will effect the business and so I
> believe setting a time frame for the new additional allocation requests is
> needed. It is better from a business perspective and protecting business
> from smooth running and servicing the internet in the region is the
> essential goal of any RIR.
>
>
> >   2.Afrinic should publish standardized base information request for
> each typical type of resource allocation.
>
> I disagree.
>
> AfriNIC staff are being placed in a position of being investigators,
> trying to discover if a requester is lying to them about their need, where
> they are located, what they intend to do with the address space, etc.
> While a base set of information requesters can be expected to provide would
> be useful, if the community expects AfriNIC staff to do the
> investigations policy demands, I believe staff are going to need to be
> able to ask whatever questions they feel are necessary.
>
> > 3.Afrinic should not store, request any marketing or business related
> none-technical information from its member, for example, customer data,
> marketing channel, and marketing budget.
>
> I disagree.
>
> One of the ways in which you catch folks lying is because it is actually
> hard to be consistent when lying.  If AfriNIC staff is going to be in the
> investigatory business, they need to look at what a requester told them in
> the past and compare it to what they're telling them now and ask questions
> when there is significant deviation.
>
>
> I believe members wont agree to disclose their  customer data, marketing
> channel etc etc to other party  because above information supposed to be
> confidential. Plus most likely this business must involved with NDA.I just
> think this policy is contradiction and disclosing such data to third party,
> regardless the reason, are most likely not legal in most of country due to
> the privacy law.
>


Best regards,
Karmann Olumomo
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