[AfriNIC-rpd] Re: rpd Digest, Vol 60, Issue 2

[Ernest - (AfriNIC)]

Hello Rajabu,

Please find our comments below:

*rajabu kitindi wrote thus on 9/11/11 11:22 PM:*
> *For the moment, time to get IPv4 is unpredictable, my last
> experience shows that, it took me around 2 or 2.5 months to get
> confirmation from Afrinic that my request has been received and ask
> me for utilization evidence, although I sent so many reminders. And
> also it took me around 3 to 4 weeks to get additional IPv4 from the
> date I submitted utilization trends. I think at these critical times,
> SLA issues should be addressed by Policy, will save a lot of issues
> with regards to IPv4 management, because you know exactly how long
> will it take from the day you send request to the day you get
> additional IPv4*


While we do our level best to timeously respond to and follow up on
all new and ongoing requests, a few bottlenecks exist along the
process that can be beyond our control, although we constantly
inform and follow up with the requestor when these bottlenecks do occur:

1. Account Payment: Only members in good standing can be issued with
number resources. When an account has any outstanding payments, no
resources can be issued. This is communicated to members during
request evaluation. Members can view the status of their account
anytime by visiting the portal at https://my.afrinic.net, and
payments can be made instantly by credit card from within the portal.

2. Pending requirements and documentation: In trying to justify and
or demonstrate need for the requested resources, we may seek
documentation from the requestor, that at times takes a while to be
sourced and submitted to us, which unfortunately halts the process
till we receive that information.

In both these instances, yes, a request will carry on for months, if
the member keeps the above issues unattended to for months during
evaluation of their requests for resources.

In this particular case, the requestor's account had an outstanding
invoice, payment for which was made several months after our
preapproval for resource allocation, and hence the delay.

AfriNIC is committed to efficiently serving the community in general
and our members in particular at the highest standards possible
while at the same time continuing to improve our levels of service.

As this is a policy discussion list, we will move this topic
off-list and directly contact Rajabu to discuss this matter and any
other issues or concerns about our services.

Regards,
Ernest.
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