[AfriNIC-rpd] Re: Staff Comments & Implementation Impact Analysis for Policy - Abuse Contact Information in the AfriNIC Service Region (Clarification of Impact)

[Mukom Akong T.]

Dear Colleagues

In my previous message, under section 6.0, it is not clear which of the
scenarios minimal, moderate or critical applies to this policy. The
original document written by our registration services manager was
clear, the mistake is mine. The purpose of this message is to clarify
that mistake.

The impact scenario that applies to this policy is:

Minimal: Will be implemented with no impact to ongoing projects,
activities, human resources and budget. It will also till take  0-3 months.

Regards.



On 1/14/11 3:35 PM, Mukom Akong T. wrote:
> 
> Staff Comments & Implementation Impact Analysis for
> Abuse Contact Information in the AfriNIC Service Region
> Policy  (AFPUB-2010-GEN-006)
> -------------------------------------------------------------------------------------
> 
> 
> 1.0 Introduction
> 
> The comments herein are from the AfriNIC Technical Operations Area in
> general and the Member Services, Software Engineering and Database units
> in particular. The impact of this policy proposal to any internal
> procedures and processes relating to Internet Number Resource
> Management, software sources and back-end databases will be analyzed.
> 
> 2.0 Actions arising from the proposal
> 
> The final version of this proposal that reached concensus at the
> AfriNIC-13 public policy meeting in Sandton, South Africa, November
> 2010, is at:
> 
> http://www.afrinic.net/docs/policies/AFPUB-2010-GEN-006.htm
> 
> Key actions points from the proposal:
> 
> a. Create a new or use an already existing whois database object that
> will be referenced in all objects of type:
> 
> 	inetnum
> 	inet6num
> 	aut-num
> 	
> It is envisaged that each object above will be modified to include an
> extra optional attribute that could be called “abuse-c”, and that it
> would be a reference to a normal person or role object.
> 
> 
> b. The object should conform to the following:
> 
> Can be referenced once in an inetnum, inet6num and aut-num
> Contains two mandatory attributes named below, whose value must be that
> of a valid e-mail address.
> 	
> 	e-mail
> 	abuse-mailbox
> 
> c. This object must be able to be queried through the normal whois query
> process. (Although this has not been explicitly mentioned, I guess that
> the attributes above would be both normal and inverse lookup keys. The
> primary lookup key would be the object-id, such as a “nic-hdl”, while
> other lookup keys would be defined as appropriate).
> 
> d. Currently, the “abuse-mailbox” attribute is an optional requirement
> in the following whois database objects:
> 
> 	person
> 	role
> 	organization
> 
> 
> 3.0 Impact to Internal Processes
> 
> 3.1 New Membership Process
> 
> Addition of detailed abuse contact information to the new membership
> (online) form. This will have to be the data that is required to
> populate all the attributes necessary for creating the prospective
> member’s person or role object that will be used as an “abuse-c”.
> 
> 3.2 Resource Request Evaluation
> 
> When processing additional resource requests for existing members, we
> shall ask the member to either create a person object that will be
> referenced as an “abuse-c”, or provide us with the information necessary
> to create the object in the whois database. This is the only foreseeable
> long-term impact to the internal number resource evaluation process.
> 
> 4.0 Other Areas of Impact
> 
> 4.1 MyAfriNIC
> 
> Changes must be made in MyAfriNIC to allow inclusion of the “abuse-c”
> attribute when working with (IPv4/IPV6 PA and PI assignments,
> allocations, sub-allocations, PA assignments and ASNs).
> 
> 4.2 The whois server
> 
> Please see 2.0 above.
> 
> 4.3 Training Material
> 
> This change will need to be added to current training material.
> 
> 4.4 Resource Requests
> 
> Sections in the resource requests where existing whois database object
> templates are referenced will have to be updated accordingly. This is
> partly catered for in the work to be done under MyAfriNIC.
> 
> 4.5 Website
> 
> Online whois database help and reference pages will need to be updated
> to include content about the “abuse-c” attribute.
> 
> 
> 
> 4.6 Staff Training
> 
> The staff interfacing with members for 1st level support (IP Analysts,
> Membership Liaison Officer) will need general introductory training on
> the use of the “abuse-c” attribute.
> 
> 
> 4.7 Internal Collaboration Tools [Wiki/E-Groupware]
> 
> The relevant documents for various internal guidelines and procedures
> (on internet resource management and the new-membership process) will
> need to be updated.
> 
> 
> 5.0 Implementation of the proposal
> 
> With the current (human) resource constraint in the Technical Operations
> Area and ongoing parallel activities, it is envisaged that it will take
> AfriNIC staff approximately 60 days to fully implement the policy and
> incorporate it into our internal business processes.
> 
> It is also to be noted that the long-term general impact to AfriNIC
> internal business processes as a result of ratification of this policy
> proposal is minimal – See 6.0 below.
> 
> 
> 6.0 Categorization of “impact” scenarios.
> 
> 
> a. Minimal: Will be implemented with no impact to ongoing projects and
> activities, human resources and budget. Till take  0-3 months.
> 
> b. Moderate: May require additional human resources and updates to
> network infrastructure. Could impact the budget to be implemented. Will
> take 3-6 months.
> 
> c. Critical: Implementation of the policy requires major overhaul of
> company infrastructure, human resources and business processes. Will
> grossly impact the budget and will be implemented in 6-12 months or more.
> 
> 
> 
> 
> 
> 
> 
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> Mukom Akong T.
> www.afrinic.net | p: +230 403 5100   |   f: +230 466 6758
> Skype/Twitter: perfexcellent   | LinkedIn: mu.linkedin.com/in/perfexcellent
> 
> “When you work you are a flute through whose heart the whispering of the
> hours turns to music.“
> 
>                                                 - Kahlil Gibran

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Mukom Akong T.
www.afrinic.net | p: +230 403 5100   |   f: +230 466 6758
Skype/Twitter: perfexcellent   | LinkedIn: mu.linkedin.com/in/perfexcellent

“When you work you are a flute through whose heart the whispering of the
hours turns to music.“

                                                - Kahlil Gibran