[DNSSEC-Ops] FW: Configuration [AFRINIC #631758]
Wadih Hanna
whanna at accragalleria.com
Wed Oct 3 11:50:29 UTC 2018
Thanks we will take a look.
Wadih Hanna
Director,
GCC Resorts Limited
The Galleria
Gold Coast City
Gamel Abdul Nasser Avenue
Accra
T:+44 1628 486 067
Whanna at accragalleria.com
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
GCC Resorts Limited is registered in the Republic of Ghana under company number CS713182015 and its registered office is Plot 68/9 and 18 High Industrial area, Tema, Ghana
-----Original Message-----
From: Amreesh Phokeer [mailto:amreesh at afrinic.net]
Sent: 03 October 2018 11:38
To: Wadih Hanna <whanna at accragalleria.com>
Cc: dnssec-ops at afrinic.net; Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
Subject: Re: [DNSSEC-Ops] FW: Configuration [AFRINIC #631758]
Importance: High
Hi all,
Did you check errors on the name servers, they don’t seem to be properly configured.
https://zonemaster.iis.se/?resultid=47eb812618d136f0
Regards,
Amreesh
> On 3 Oct 2018, at 15:18, Wadih Hanna <whanna at accragalleria.com> wrote:
>
> Can someone please forward or bring to the attention of Radha the details of the email below. I was just speaking with her. This information below tells us that the Airtel request of 27 September to action the reverse DNS lookup service has not worked. Perhaps the Host Master at Afrinic can also look into this. I am copying my main contact at Airtel who supports my attempts at direct intervention in this matter.
>
> Best wishes
>
> Wadih Hanna
> Director,
> GCC Resorts Limited
> The Galleria
> Gold Coast City
> Gamel Abdul Nasser Avenue
> Accra
> T:+44 1628 486 067
> Whanna at accragalleria.com
> <image002.png>
> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
>
> GCC Resorts Limited is registered in the Republic of Ghana under
> company number CS713182015 and its registered office is Plot 68/9 and
> 18 High Industrial area, Tema, Ghana
>
>
> From: Wadih Hanna
> Sent: 03 October 2018 07:53
> To: 'Stanley Popiir Kumbol' <stanley.kumbol at airteltigo.com.gh>
> Cc: 'Nirupama Shankar' <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; 'Khaled Koro'
> <khaled.koro at kempinski.com>; Louisa Kwawukume
> <Louisa.Kwawukume at airteltigo.com.gh>; Mary Awuah
> <Mary.Awuah at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>
> Subject: RE: Configuration
> Importance: High
>
> Good morning Stanley,
>
> As Adam confirmed yesterday GCC has done its bit. What remains as evidenced from the image below is that your request to AFRINIC for the reverse DNS lookup to be provided has not yet resulted in what we need. Take a look at the first two lines of the report in the image below which says it all. What can you do to expedite action on this request please? Clearly something is not working and we are caught in the middle. I am willing to intervene directly with AFRINIC but they will need Airtel to permit me to do so. On the promise that Airtel will be with us every step of the way I am asking for effective intervention please.
>
> <image001.png>
>
> Wadih Hanna
> Director,
> GCC Resorts Limited
> The Galleria
> Gold Coast City
> Gamel Abdul Nasser Avenue
> Accra
> T:+44 1628 486 067
> Whanna at accragalleria.com
> <image003.png>
> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
>
> GCC Resorts Limited is registered in the Republic of Ghana under
> company number CS713182015 and its registered office is Plot 68/9 and
> 18 High Industrial area, Tema, Ghana
>
>
> From: Stanley Popiir Kumbol [mailto:stanley.kumbol at airteltigo.com.gh]
> Sent: 02 October 2018 12:00
> To: Wadih Hanna <whanna at accragalleria.com>
> Cc: 'Nirupama Shankar' <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; 'Khaled Koro'
> <khaled.koro at kempinski.com>; Louisa Kwawukume
> <Louisa.Kwawukume at airteltigo.com.gh>; Mary Awuah
> <Mary.Awuah at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>
> Subject: RE: Configuration
>
> Hello Wadih,
> As stated in my mail earlier, we have implemented the reverse DNS delegation on the Afrinic portal however the PTR record needs to be created on the Authoritative DNS server for the two domains on GoDaddy otherwise it would not work. Kindly confirm if this has been done.
>
>
> Kind Regards…. <image006.gif>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana <image007.png>
>
> From: Wadih Hanna <whanna at accragalleria.com>
> Sent: Monday, October 01, 2018 7:15 AM
> To: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Cc: 'Nirupama Shankar' <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; 'Khaled Koro'
> <khaled.koro at kempinski.com>; Louisa Kwawukume
> <Louisa.Kwawukume at airteltigo.com.gh>; Mary Awuah
> <Mary.Awuah at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>
> Subject: RE: Configuration
>
> Good morning Stanley,
>
> As of yesterday evening 18:00 UK time the reverse IP lookup had not been activated. Is it possible to have Afrinic expedite this process please?
>
> Best wishes
>
> Wadih Hanna
> Director,
> GCC Resorts Limited
> The Galleria
> Gold Coast City
> Gamel Abdul Nasser Avenue
> Accra
> T:+44 1628 486 067
> Whanna at accragalleria.com
> <image008.png>
> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
>
> GCC Resorts Limited is registered in the Republic of Ghana under
> company number CS713182015 and its registered office is Plot 68/9 and
> 18 High Industrial area, Tema, Ghana
>
>
> From: Stanley Popiir Kumbol [mailto:stanley.kumbol at airteltigo.com.gh]
> Sent: 28 September 2018 12:42
> To: Adam Combrinck <combrincka at termesconsult.com>; Wadih Hanna
> <whanna at accragalleria.com>
> Cc: 'Nirupama Shankar' <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; 'Khaled Koro'
> <khaled.koro at kempinski.com>; Louisa Kwawukume
> <Louisa.Kwawukume at airteltigo.com.gh>
> Subject: RE: Configuration
>
> Hello Adam,
> This has been done, see snapshot below.
>
> <image009.jpg>
>
> Kind Regards…. <image006.gif>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana <image007.png>
>
> From: Adam Combrinck <combrincka at termesconsult.com>
> Sent: Friday, September 28, 2018 7:21 AM
> To: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>; 'Wadih
> Hanna' <whanna at accragalleria.com>
> Cc: 'Nirupama Shankar' <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; 'Khaled Koro'
> <khaled.koro at kempinski.com>; Louisa Kwawukume
> <Louisa.Kwawukume at airteltigo.com.gh>
> Subject: RE: Configuration
>
> Hi Stanley
>
> Please let me know once Afrinic confirm that the request has been implemented.
>
> Many Thanks
> Adam
>
> From: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Sent: 27 September 2018 19:06
> To: Wadih Hanna <whanna at accragalleria.com>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Khaled Koro
> <khaled.koro at kempinski.com>; Louisa Kwawukume
> <Louisa.Kwawukume at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>
> Subject: RE: Configuration
>
> Hello Adam and Wadih,
> We have created the reverse DNS delegation on the Afrinic portal but until the Pointer (PTR) record is created on the Authoritative DNS server for the two domains, it would not work. Kindly do same on Godaddy and confirm if you are ok.
>
>
>
>
>
>
> Kind Regards
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana
>
> sent from my smartphone powered by AirtelTigo Business.......
>
> On September 26, 2018 5:44:23 PM Wadih Hanna <whanna at accragalleria.com> wrote:
>
> Hello Stanley,
>
> I learned from my colleague Anthony Cohen who spoke to you earlier today that Airtel has washed its hands of us saying that we might try obtaining our own IP address. I am sure you would agree if you were sitting in my place that this was an unexpectedly unhelpful response.
>
> Surely the time will come when other competitors more willing to compete on service and customer satisfaction as well as price will enter your market. I will also raise this episode at our next board meeting due next month and take advice from my fellow directors. How can I ever forget the service GCC Resorts Limited has experienced with Airtel?
>
> Your sincerely
>
> Wadih Hanna
> Director,
> GCC Resorts Limited
> The Galleria
> Gold Coast City
> Gamel Abdul Nasser Avenue
> Accra
> T:+44 1628 486 067
> Whanna at accragalleria.com
> <image010.png>
> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
>
> GCC Resorts Limited is registered in the Republic of Ghana under
> company number CS713182015 and its registered office is Plot 68/9 and
> 18 High Industrial area, Tema, Ghana
>
>
> From: Wadih F. Hanna [mailto:hannaw at termesconsult.com]
> Sent: 26 September 2018 07:29
> To: 'Stanley Popiir Kumbol' <stanley.kumbol at airteltigo.com.gh>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Khaled Koro
> <khaled.koro at kempinski.com>; 'Louisa Kwawukume'
> <Louisa.Kwawukume at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>
> Subject: RE: Configuration
> Importance: High
>
> Good morning Stanley,
>
> Having read Adam’s email and looked at the GoDaddy web page he has given you, I draw your attention to the part that reads:
> Note: Do not use a PTR record to configure reverse DNS in our system.
> The highlights and emphasis in bold font are my additions just to make sure that we can all get on the same page so to speak. The GoDaddy advice also directly contradicts what you have proposed. Furthermore whereas Adam is requesting your help with the PTR records, your response from yesterday refers to SPF records which is not what is needed.
> Yesterday you explained that Airtel only provides internet services and that it Is not a domain hosting service provider. We do not seek to challenge that all. We are saying the IP address used by GCC is supplied by Airtel which you do not dispute and because of what the GoDaddy page also clearly says “If you administrate your own server, you can contact your IP address's provider to configure reverse DNS.” we look to Airtel for that assistance. As you should also know, GCC does administrate its own email server.
> If it helps, I am available to speak with you again today. Your attention to this matter is of course appreciated. We are all counting on your continued engagement so that we can move forward.
> Best wishes
> Wadih Hanna – Director GCC Resorts Limited
>
>
> <image011.png>
> Wadih F Hanna
> Partner
> The Termes Partnership LLP
> Mobile: +44 (0)77859 73275
> Skype ID: wadih.termes
> Office Tel: +44 (0) 1628 486 067
> Office Fax: + 44 (0) 1628 486 037
> www.termesconsult.com
>
> <image012.png>
>
> The Termes Partnership LLP is registered in England & Wales under number OC 302977 and its registered office is at Hillside, Chalkpit Lane, Marlow SL7 2 JE, United Kingdom.
>
> The Termes eMail disclaimer is available at https://www.termesconsult.com/email-disclaimer-privacy-notice/.
>
> P Please consider the environment before printing this e-mail
>
> From: Adam Combrinck
> Sent: 25 September 2018 19:44
> To: Wadih F. Hanna <hannaw at termesconsult.com>; 'Stanley Popiir Kumbol'
> <stanley.kumbol at airteltigo.com.gh>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Khaled Koro
> <khaled.koro at kempinski.com>; 'Louisa Kwawukume'
> <Louisa.Kwawukume at airteltigo.com.gh>
> Subject: RE: Configuration
>
> Hi Stanley
>
> Please see the below article on GoDaddys site paying close attention to the last three lines.
>
> https://in.godaddy.com/help/what-is-reverse-dns-2585
>
> When looking up your own email configuration I can see that you aren’t using one of your own IP addresses as you’re using Microsoft hosting services which is why you have correct PTR records and functioning email.
>
> <image013.png>
>
> Please let me know if you have any response to the above.
>
> Thanks
> Adam
>
>
>
>
> From: Wadih F. Hanna
> Sent: 25 September 2018 17:59
> To: 'Stanley Popiir Kumbol' <stanley.kumbol at airteltigo.com.gh>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>; Khaled Koro
> <khaled.koro at kempinski.com>
> Subject: RE: Configuration
>
> Thanks Stanley. I will be guided by Adam.
>
> <image011.png>
> Wadih F Hanna
> Partner
> The Termes Partnership LLP
> Mobile: +44 (0)77859 73275
> Skype ID: wadih.termes
> Office Tel: +44 (0) 1628 486 067
> Office Fax: + 44 (0) 1628 486 037
> www.termesconsult.com
>
> <image012.png>
>
> The Termes Partnership LLP is registered in England & Wales under number OC 302977 and its registered office is at Hillside, Chalkpit Lane, Marlow SL7 2 JE, United Kingdom.
>
> The Termes eMail disclaimer is available at https://www.termesconsult.com/email-disclaimer-privacy-notice/.
>
> P Please consider the environment before printing this e-mail
>
> From: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Sent: 25 September 2018 17:41
> To: Wadih F. Hanna <hannaw at termesconsult.com>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>; Khaled Koro
> <khaled.koro at kempinski.com>
> Subject: RE: Configuration
>
> Hello Wadih,
> I have communicated with Adam per attached, we are ready to support to create the records on GoDaddy, we do not provide these services as Internet Service Providers, we only provide connectivity to the internet and not domain hosting and its associated services.
>
> <image014.png>
>
> Kind Regards…. <image006.gif>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana <image007.png>
>
> From: Wadih F. Hanna <hannaw at termesconsult.com>
> Sent: Monday, September 24, 2018 2:08 PM
> To: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Adam Combrinck
> <combrincka at termesconsult.com>; Khaled Koro
> <khaled.koro at kempinski.com>
> Subject: RE: Configuration
>
> Stanley,
>
> Please speak to Adam soonest. I spoke to your Ms Dorinda Sowah last Thursday. She assured me I would hear from her today as to what progress is made in this matter. I do hope she will call once you and Adam have worked out what needs to be done.
>
> Best wishes
>
> <image011.png>
> Wadih F Hanna
> Partner
> The Termes Partnership LLP
> Mobile: +44 (0)77859 73275
> Skype ID: wadih.termes
> Office Tel: +44 (0) 1628 486 067
> Office Fax: + 44 (0) 1628 486 037
> www.termesconsult.com
>
> <image012.png>
>
> The Termes Partnership LLP is registered in England & Wales under number OC 302977 and its registered office is at Hillside, Chalkpit Lane, Marlow SL7 2 JE, United Kingdom.
>
> The Termes eMail disclaimer is available at https://www.termesconsult.com/email-disclaimer-privacy-notice/.
>
> P Please consider the environment before printing this e-mail
>
> From: Adam Combrinck
> Sent: 24 September 2018 15:04
> To: 'Stanley Popiir Kumbol' <stanley.kumbol at airteltigo.com.gh>; Khaled
> Koro <khaled.koro at kempinski.com>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Wadih F. Hanna
> <hannaw at termesconsult.com>
> Subject: RE: Configuration
>
> Hi
>
> My number is 00447583963389. Please do call. Once again this has nothing to do with GoDaddy or our own DNS. Only the owner of the IP address can add the PTR record.
>
> Below is the results from MXToolbox
>
> We were unable to perform a reverse lookup (PTR) on the IP Address of your mail server. This is a problem because many organizations will not accept email from a server without a PTR record.
>
> We recommend performing a Reverse Lookup on the IP Address for your mail server to try to find the cause of the error. You will need to contact your ISP and ask them to setup a correct PTR record for you. You should ask that this record be the same as the hostname of your mail server. We also recommend configuring your server to include this name in your SMTP banner.
>
>
>
> ptr:196.175.249.194 – record not found, Contact your ISP
>
>
>
> From: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Sent: 24 September 2018 14:32
> To: Adam Combrinck <combrincka at termesconsult.com>; Khaled Koro
> <khaled.koro at kempinski.com>
> Cc: Nirupama Shankar <Nirupama.Shankar at kempinski.com>; Wadih F. Hanna
> <hannaw at termesconsult.com>
> Subject: RE: Configuration
>
> Hello Adam,
> Can I get your number to call you to discuss it, what I explained earlier is that we do not have the DNS service you are requesting for. Our checks show the A records exist on Godaddy name servers, however the Reverse PTR records don’t exist, and they can only be added on the same godaddy servers, thus the DNS zone file of godaddy nameservers. My team is ready to assist if you can share the login details to your account on Godaddy.
>
>
>
> > set type=A
> > mail.accragalleria.com
> Server: 8.8.8.8
> Address: 8.8.8.8#53
>
> Non-authoritative answer:
> Name: mail.accragalleria.com
> Address: 196.175.249.194
> > access.accragalleria.com
> Server: 8.8.8.8
> Address: 8.8.8.8#53
>
> Non-authoritative answer:
> Name: access.accragalleria.com
> Address: 196.175.249.193
> > set type=PTR
> > 196.175.249.193
> Server: 8.8.8.8
> Address: 8.8.8.8#53
>
> ** server can't find 193.249.175.196.in-addr.arpa: NXDOMAIN
>
>
> Kind Regards…. <image006.gif>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana <image007.png>
>
> From: Adam Combrinck <combrincka at termesconsult.com>
> Sent: Thursday, September 20, 2018 9:18 AM
> To: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>; Khaled
> Koro <khaled.koro at kempinski.com>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>;
> Kofi Osei Amankwah <Kofi.Amankwah at airteltigo.com.gh>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Talitha Mensa-Bonsu
> <Talitha.Mensa-Bonsu at airteltigo.com.gh>; Nirupama Shankar
> <Nirupama.Shankar at kempinski.com>; Wadih F. Hanna
> <hannaw at termesconsult.com>
> Subject: RE: Configuration
>
>
> Hi Stanley
>
> This is nothing to do with our DNS, GoDaddy or otherwise. Airtel being the owner of the public IP addresses which we are using must have the ability to add IP pointer records for these IP addresses. If you don’t have this ability then these IP’s must be in the control of another ISP which you would need to engage with. Without this ability we cannot use our Exchange server to directly send out mail and without that there is no point in continuing to pay for this service. Please explain why you cannot add IP pointer records for these addresses?
>
> Adam
>
>
> From: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Sent: 20 September 2018 09:54
> To: Adam Combrinck <combrincka at termesconsult.com>; Khaled Koro
> <khaled.koro at kempinski.com>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>;
> Kofi Osei Amankwah <Kofi.Amankwah at airteltigo.com.gh>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Talitha Mensa-Bonsu
> <Talitha.Mensa-Bonsu at airteltigo.com.gh>; Nirupama Shankar
> <Nirupama.Shankar at kempinski.com>
> Subject: RE: Configuration
>
> Hello Adam,
> We do not currently provide reverse DNS services as of now hence the feedback to engage your domain hosting service providers to do that for you. This can be done by GoDaddy your domain services providers.
>
> We were exploring options internally to see if we can start that, but it is currently not feasible.
>
> Kind Regards…. <image006.gif>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana <image007.png>
>
> From: Adam Combrinck <combrincka at termesconsult.com>
> Sent: Tuesday, September 18, 2018 12:25 PM
> To: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>; Khaled
> Koro <khaled.koro at kempinski.com>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>;
> Kofi Osei Amankwah <Kofi.Amankwah at airteltigo.com.gh>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Talitha Mensa-Bonsu
> <Talitha.Mensa-Bonsu at airteltigo.com.gh>; Nirupama Shankar
> <Nirupama.Shankar at kempinski.com>
> Subject: RE: Configuration
>
> Hi Stanley
>
> The problem is not our DNS. We have setup our DNS correctly and forward lookup requests are resolving as they should be. What we need from you is to setup the reverse lookup entries that will map the public IP addresses to our hostnames. Only the owner of the IP addresses can perform this task, we cannot. We need the below reverse lookups created as soon as possible:
>
> IP Address Hostname
> 196.175.249.194 mail.accragalleria.com
> 196.175.249.193 access.accragalleria.com
>
> Until these entries are created for us we have a non functioning IT system, please assist.
>
> Thanks
> Adam
>
> From: Stanley Popiir Kumbol
> Sent: 18 September 2018 13:17
> To: Khaled Koro
> Cc: Enterprise Technology; Kofi Osei Amankwah; Dorinda Sowah; Talitha
> Mensa-Bonsu; Nirupama Shankar; Adam Combrinck
> Subject: RE: Configuration
>
> Hello Khaled,
> To clarify my mail further, your domain accragalleria.com is not registered and must be done if you want to use it without further delays. The registrar can further create your DNS records in the process and this will fix your issue. Without registering that domain nothing can be done.
> Kind Regards…. <image006.gif>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana <image007.png>
>
> From: Khaled Koro <khaled.koro at kempinski.com>
> Sent: Monday, September 17, 2018 10:50 AM
> To: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>;
> Kofi Osei Amankwah <Kofi.Amankwah at airteltigo.com.gh>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Talitha Mensa-Bonsu
> <Talitha.Mensa-Bonsu at airteltigo.com.gh>; Nirupama Shankar
> <Nirupama.Shankar at kempinski.com>; Adam Combrinck
> <combrincka at termesconsult.com>
> Subject: RE: Configuration
>
> Dear Stanley,
>
> Kindly note that the DNS could not be done from the domain provider end (GoDaddy).
>
> So please if we can push from your end for the implementation.
>
> Thank you in advance.
>
> Kindest Regards,
>
> KK
>
> Khaled Koro
> Information Technology Manager
>
> Kempinski Hotel Gold Coast City
> PMB 66 - Ministries,
> Gamel Abdul Nasser Avenue, Ridge, Accra-Ghana
> Whatsapp: +49 176 74829131
> Mobile: +233 544312735
>
> Email:khaled.koro at kempinski.com
>
> www.kempinski.com · Hoteliers since 1897 A member of Global Hotel.
> www.gha.com
> <image015.jpg><image016.jpg><image017.jpg><image018.jpg><image019.jpg>
> <image020.jpg>
>
>
>
> From: Stanley Popiir Kumbol [mailto:stanley.kumbol at airteltigo.com.gh]
> Sent: Thursday, September 13, 2018 3:16 PM
> To: Khaled Koro <khaled.koro at kempinski.com>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>;
> Kofi Osei Amankwah <Kofi.Amankwah at airteltigo.com.gh>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Talitha Mensa-Bonsu
> <Talitha.Mensa-Bonsu at airteltigo.com.gh>; Nirupama Shankar
> <Nirupama.Shankar at kempinski.com>
> Subject: RE: Configuration
>
> Hello Khaled,
> We are currently having some challenges with our DNS services and it is taking us longer than expected to fix the issue. As mentioned to you on phone I recommend that your domain registrar and web hosting service provider (which I understand to be GODADDY) does the entry for you from their end.
>
> Kindly explore that option while we still work to fix our issue.
>
> Kind Regards…. <image006.gif>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo) Ghana M: (+233) 266000270 |
> Ghana O: (+233307000000) Ext 6270| http://www.airteltigo.com.gh|
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana <image007.png>
>
> From: Khaled Koro <khaled.koro at kempinski.com>
> Sent: Wednesday, September 12, 2018 12:47 PM
> To: Stanley Popiir Kumbol <stanley.kumbol at airteltigo.com.gh>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>;
> Kofi Osei Amankwah <Kofi.Amankwah at airteltigo.com.gh>; Dorinda Sowah
> <Dorinda.Sowah at airteltigo.com.gh>; Talitha Mensa-Bonsu
> <Talitha.Mensa-Bonsu at airteltigo.com.gh>; Nirupama Shankar
> <Nirupama.Shankar at kempinski.com>
> Subject: Re: Configuration
>
> Dear Stanley,
>
> Hope you are doing well!
>
> Kindly note that for the past 2 weeks we have requested for a small configuration for The Galleria Mall internet service, which is as follows:
> Add reverse lookup entries as per the below access.accragalleria.com -
> 196.175.249.193 mail.accragalleria.com - 196.175.249.194 And till now
> nothing has been Finalized.
> Moreover, everytime we are having an issue or a configuration request you bring up (Airtel) the payment matter.
> So please revert back to us by the end of the current business day.
> Thank you.
> Kindest Regards,
> KK
>
> On Mon, Sep 10, 2018, 15:27 Khaled Koro <khaled.koro at kempinski.com> wrote:
> Dear Talitha,
>
> Kindly note that has been this sorted out?
>
> Kindest Regards,
>
> KK
>
> On Fri, Sep 7, 2018, 16:36 Talitha Mensa-Bonsu <Talitha.Mensa-Bonsu at airteltigo.com.gh> wrote:
> hello Khaled,
>
> which client IPs will be using this reverse dns ?
>
> Regards,
> Talitha
> From: Khaled Koro <khaled.koro at kempinski.com>
> Sent: Friday, September 7, 2018 3:24:56 PM
> To: Talitha Mensa-Bonsu
> Cc: Enterprise Technology; Stanley Popiir Kumbol; Kofi Osei Amankwah;
> Dorinda Sowah
> Subject: Re: Configuration
>
> Dear Talitha,
>
> 196.175.249.194
>
> We need you to add a reverse lookup entry for that IP address to map
> to mail.accragalleria.com
>
> Thank you.
>
> Kindest Regards,
>
> KK
>
> On Fri, Sep 7, 2018, 15:18 Talitha Mensa-Bonsu <Talitha.Mensa-Bonsu at airteltigo.com.gh> wrote:
> hello Khaled,
>
> kindly share the IP blocks that will be using this service
>
> Regards,
> Talitha
> From: Khaled Koro <khaled.koro at kempinski.com>
> Sent: Friday, September 7, 2018 12:28:04 PM
> To: Talitha Mensa-Bonsu
> Cc: Enterprise Technology; Stanley Popiir Kumbol; Kofi Osei Amankwah;
> Dorinda Sowah
> Subject: RE: Configuration
>
> Dear Talitha,
>
>
>
> Kindly note that is there any updates from your end for the requested configuration?
>
>
>
> Thank you.
>
>
>
> Kindest Regards,
>
>
>
> KK
>
>
>
> Khaled Koro
>
> Information Technology Manager
>
> Kempinski Hotel Gold Coast City
>
> PMB 66 - Ministries,
>
> Gamel Abdul Nasser Avenue, Ridge, Accra-Ghana
>
> Whatsapp: +49 176 74829131
>
> Mobile: +233 544312735
>
>
>
> Email:khaled.koro at kempinski.com
>
> www.kempinski.com · Hoteliers since 1897
>
> A member of Global Hotel. www.gha.com
>
> <image015.jpg><image016.jpg><image017.jpg><image018.jpg><image019.jpg>
>
> <image020.jpg>
>
>
>
>
>
>
>
> From: Stanley Popiir Kumbol [mailto:stanley.kumbol at airteltigo.com.gh]
> Sent: Thursday, September 6, 2018 12:15 PM
> To: Kofi Osei Amankwah <Kofi.Amankwah at airteltigo.com.gh>; Talitha
> Mensa-Bonsu <Talitha.Mensa-Bonsu at airteltigo.com.gh>; Khaled Koro
> <khaled.koro at kempinski.com>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>
> Subject: RE: Configuration
>
>
>
> Hello Talitha,
>
> Review the feedback from the customer and let’s work together with the customer (Khaled) to fix the issue.
>
>
>
>
>
> +++Khaled
>
> Kind Regards…. Error! Filename not specified.
>
>
>
>
>
> Stanley Popiir Kumbol | Enterprise Director - Technology | Airtel
> Ghana Limited (trading as AirtelTigo)
>
> Ghana M: (+233) 266000270 | Ghana O: (+233307000000) Ext 6270|
> http://www.airteltigo.com.gh|
>
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana
>
> Error! Filename not specified.
>
>
>
> From: Kofi Osei Amankwah
> Sent: Thursday, September 06, 2018 11:24 AM
> To: Talitha Mensa-Bonsu <Talitha.Mensa-Bonsu at airteltigo.com.gh>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>
> Subject: Fwd: Configuration
>
>
>
> Please find attached file
>
>
>
> Regards,
>
> Kofi Osei Amankwah | Operations Manager |AirtelTigo Business| Airtel
> Ghana Limited (trading as AirtelTigo)
>
> Ghana M: (+233) 560000211 | Ghana O: (+233307000000) |
> http://www.airteltigo.com.gh|
>
> Millicom Place, Barnes Road, PMB-TUC, Accra, Ghana
>
> From: Khaled Koro <khaled.koro at kempinski.com>
> Sent: Thursday, September 6, 2018 11:08:17 AM
> To: Kwame Kusi-Nkrumah
> Cc: Enterprise Technology
> Subject: Re: Configuration
>
>
>
> Dear Kwame,
>
>
>
> Kindly find attached the requested ping and tracert.
>
>
>
> Kindest Regards,
>
>
>
> KK
>
>
>
> On Thu, Sep 6, 2018, 10:28 Kwame Kusi-Nkrumah <Kwame.Kusi-Nkrumah at airteltigo.com.gh> wrote:
>
> Hello Khaled,
>
>
>
> Kindly do a ping test and a traceroute to the IP below and feedback with the results.
>
> 41.215.162.125
>
>
>
> Best regards…………………..Error! Filename not specified.
>
>
>
> Kwame Nkrumah| Service Delivery Manager, Enterprise Technology| Airtel
> Tigo Ghana
>
> Mobile: (+233) 560000225 | Office: (+233) 307000000) |Email:
> Kwame.kusi-nkrumah at airteltigo.com.gh
>
> First Floor, Millicom Place, Barnes Road.PMB-TUC, Accra
>
> Error! Filename not specified.
>
>
>
>
>
>
>
> From: Khaled Koro <khaled.koro at kempinski.com>
> Sent: Monday, September 3, 2018 1:35 PM
> To: Kwame Kusi-Nkrumah <Kwame.Kusi-Nkrumah at airteltigo.com.gh>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>
> Subject: RE: Configuration
>
>
>
> Dear Team,
>
>
>
> Kindly note that we are still facing the same issue with the exchange server, so please update us on the requested configuration.
>
>
>
> Waiting your response!
>
>
>
> Kindest Regards,
>
>
>
> KK
>
>
>
> Khaled Koro
>
> Information Technology Manager
>
> Kempinski Hotel Gold Coast City
>
> PMB 66 - Ministries,
>
> Gamel Abdul Nasser Avenue, Ridge, Accra-Ghana
>
> Whatsapp: +49 176 74829131
>
> Mobile: +233 544312735
>
>
>
> Email:khaled.koro at kempinski.com
>
> www.kempinski.com · Hoteliers since 1897
>
> A member of Global Hotel. www.gha.com
>
> <image015.jpg><image016.jpg><image017.jpg><image018.jpg><image019.jpg>
>
> <image020.jpg>
>
>
>
>
>
>
>
> From: Khaled Koro [mailto:khaled.koro at kempinski.com]
> Sent: Tuesday, August 28, 2018 3:00 PM
> To: Kwame Kusi-Nkrumah <Kwame.kusi-nkrumah at airteltigo.com.gh>
> Cc: Enterprise Technology <enterprise.technology at airteltigo.com.gh>
> Subject: Configuration
>
>
>
> Dear Kwame,
>
>
>
> Following our call earlier today, We need to configure the following:
>
>
>
> Add reverse lookup entries as per the below
>
> access.accragalleria.com - 196.175.249.193 mail.accragalleria.com -
> 196.175.249.194
>
> This will allow mail to be accepted by servers which request reverse lookup verification.
> Kindest Regards,
> KK
>
>
>
> _______________________________________________
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