[DNSSEC-Ops] [AFRINIC #631758] RE: Configuration

[Wadih Hanna]

THIS IS NOT A NEW MEMBERSHIP MATTER  IT IS A REQUEST FOR INFORMATION REGARDING THE ATTACHED SERVICE REQUEST
Dear Sirs,

Thank you for your response. The matter about which I wrote earlier today relates to a reverse DNS lookup service request.  I attempted without success to call your office by telephone a short time ago.  I am looking for someone to tell me how long it takes for such a service request to be actioned.   A copy of the relevant service request is attached.

I understand this is an unusual enquiry but the matter is urgent and Airtel Tigo our service provider in Accra is either unable or unwilling to give us any idea what time scale may be involved.  We have independently been checking via MXToolbox since 28 September and as yet we do not see that the request has been actioned.

Best wishes


Wadih Hanna
Director,
GCC Resorts Limited
The Galleria 
Gold Coast City
Gamel Abdul Nasser Avenue
Accra
T:+44 1628 486 067
Whanna at accragalleria.com

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GCC Resorts Limited  is registered in the Republic of Ghana  under company number CS713182015 and its registered office is Plot 68/9 and 18 High Industrial area, Tema, Ghana 


-----Original Message-----
From: New Member Team via RT [mailto:new-member at afrinic.net] 
Sent: 03 October 2018 07:55
To: Wadih Hanna <whanna at accragalleria.com>
Subject: [AFRINIC #631758] RE: Configuration

Dear Wadih Hanna,

Thank you for contacting AFRINIC regarding "RE: Configuration".

We sincerely appreciate your interest in AFRINIC and are delighted to serve you.

Your e-mail has been assigned ticket ID [AFRINIC #631758]. Please always include this ticket ID in the subject line in all future correspondence with AFRINIC about this issue. This will enable us serve you quickly and efficiently. Please note that if you would like to get IP resources, your request will be evaluated as per current policies on membership and resource allocation To process your request as quickly as possible, AFRINIC has set up the following procedures and steps with the aim of expediting the process.

1. Fill in the Online registration (https://my.afrinic.net/registration)
2. Eligibility and Resources request evaluation 3. Invoice Issuing to the requestor 4.Invoice Payment by the requestor 5.Original RSA to be filled in signed by the applicant and sent to AFRINIC 6.IP Resources release to the applicant 

In the meantime please have a look at the documentation and FAQ page on the AFRINIC website for more details. The link is as follows, go to https://www.afrinic.net/en/faqs/non-members?view=faq&catid=5	

Please note that we will work to complete your application within 15 working days. Meanwhile, we suggest that in addition to your online application you send us documents indicating your eligibility in terms of your presence and operations in the AFRINIC region. Please also send us documents justifying your resource request. This may include the certificate of incorporation or any legal certificate from a local authority, your network description, addressing plan and any other document that you think may be required to ensure the process is completed quickly.

We are here to serve you and remain at your disposal if you need any further clarification or information.

Regards, 

Customer Services Team

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