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<p class="MsoNormal">Dear Afrinic,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As a followup question – can AFRINIC please explain to me how the status page is showing all operational – when in fact – both web and whois servers were offline and down.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is EXTREMELY concerning – since it means that not only do we have things down that are critical to this community – but the page that is meant to tell us if there is a problem – is malfunctioning to report no errors.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Andrew<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-GB">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-GB"> Andrew Alston <Andrew.Alston@liquidtelecom.com>
<br>
<b>Sent:</b> 05 February 2019 09:53<br>
<b>To:</b> General Discussions of AFRINIC <community-discuss@afrinic.net><br>
<b>Cc:</b> service-support@afrinic.net; hostmaster@afrinic.net<br>
<b>Subject:</b> [Community-Discuss] AfriNIC whois servers down<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi AfriNIC Community,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am deliberately posting this to the community mailing list – since this issue affects *<b>everyone</b>* and is not a isolated issue that I will send via a normal ticket (though I have copied in AfriNIC support as well)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I noticed this morning that AFRINIC whois servers are not responding – and we are getting timeouts to these servers. My first thought was that this may be some kinda issue from our side (routing or something), but have since verified this
with 4 other unrelated providers – all seeing the same issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now – I understand maintenance – and I understand outages – however – whois servers are actually a pretty critical piece of infrastructure – so I have three questions<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">When will this be fixed<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">Why was this community not informed of an outage to these servers the moment it happened<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">What are the redundancies in place for these servers considering that amongst other things – the route object database is accessed via this mechanism – which makes this critical to
generation of filters and other such things – and I notice that both servers sit on a single subnet – that almost certainly sits in the same geographic location.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">Considering that this community puts enough emphasis on whois data to restrict RDNS to subnets that are not assigned (and hence in whois) – it is incumbent on AFRINIC to keep these
servers functional!<o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I look forward to prompt answers<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Andrew<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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