<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Colleagues</div><div class=""><br class=""></div><div class="">I agree with the views expressed and I suspect (subject to correction) that it is being considered from a leadership perspective.</div><div class=""><br class=""></div><div class="">At the same time it is very difficult to anyone to try and tease / extrapolate / imagine queries requiring responses from this list. Many questions asked here are rhetorical, others are hypothetical and others (with respect) do not even make sense. There is also a level of vitriol and assignment of blame that is not helpful.</div><div class=""><br class=""></div><div class="">I would like to propose a formal process to do with community queries. I would like to propose the creation of a form or similar guide to actually direct queries raised to ensure that board and CEO actually know what is being asked, why and can provide a full response.</div><div class=""><br class=""></div><div class="">This is not to “protect” the board and CEO, because the next step is to put in an SLA. Once we have a formal request submitted we can start measuring. We can also track outstanding issues. I would expect an SLA regarding acknowledgement of receipt, an SLA for triage (an answer if the request is simple, a refusal if appropriate or notification to the requestor regarding where the request has been assigned and when a response can be expected) and and SLA for a response.</div><div class=""><br class=""></div><div class="">Regards</div><div class=""><br class=""></div><div class="">Mike </div><br class=""><div><blockquote type="cite" class=""><div class="">On 24 Jun 2017, at 11:29, Badru Ntege <<a href="mailto:badru.ntege@nftconsult.com" class="">badru.ntege@nftconsult.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
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<div class="">I like the way you have responded to this. If only someone was listening or reading from the other side </div>
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<div class="">Role of chair and CEO are more than title. They are roles with unique responsibilities. </div>
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Sent from my iPhone</div>
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On 24 Jun 2017, at 07:12, Chevalier du Borg <<a href="mailto:virtual.borg@gmail.com" class="">virtual.borg@gmail.com</a>> wrote:<br class="">
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<div dir="auto" class="">1. Should Board and staff respond to all issues, and are they obliged to do so?</div>
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<div class="">if issue concern resources (which AFRINIC hold and manage on behalf of this community). yes we expect reponse, even if is to point to correct link</div>
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<div dir="auto" class="">2. Should Chair or CEO acknowledge all questions and routes to an appropriate person?</div>
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<div class="">if CEO and chair have not at this time understand what each should respond to, we have a problem.</div>
<div class="">we expect answers about operational thing to come from CEO first. of course if CEO is not respond, the community can ask board chair intervention<br class="">
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<div class="">if you have to cordinate with CEO behind to get and answer, do it. what is NOT good is long period of silence to legitime question.</div>
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<div dir="auto" class="">3. Chair or CEO acknowledges all posts and provides an estimated response time?.</div>
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<div class="">will doing that help us community? or break us? is this common sense thing to do? with reasonable timeline?</div>
<div class="">let not forget that this community has see many thing asked, ignored and buried. </div>
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<div dir="auto" class="">4. Should members explicitly address chair or CEO in discussions instead of "can someone respond?"</div>
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<div class="">See answer to no. 2 question</div>
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<div dir="auto" class="">5. Should members directly write Afrinic instead of posting urgent questions on the mailing lists?</div>
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<div class="">on thing that concern them directly - yes</div>
<div class="">on thing that concern whole community - no</div>
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<div dir="auto" class="">6. Should Afrinic policy liaison monitors the lists and brings noteworthy or urgent issues to the attention of the CEO as the case may be?</div>
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<div class="">do we have to tell people how to do their job here?</div>
<div class="">in any case this is community discuss, not RPD</div>
<div class="">the big question: is an engage community something the company and board want? how does that happen and where?</div>
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<div dir="auto" class="">7. Should the chair always respond to all operational issues or extract answers from the CEO and relay?</div>
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<div class="">See answer to no. 2 question</div>
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<div dir="auto" class="">8. Are you addressing Chair, Board, Staff or all?</div>
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<div dir="auto" class="">It is important that I get you right. What do you suggest?</div>
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this is how an active community look like. we cannot have conversation with ourself so please give us respect of answer when we have questions. they must not be immediat, but at least engage.<br clear="all" class="">
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"Common sense is what tells us the world is flat" </div>
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