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<div class=WordSection1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ICANN Contractual
Compliance Newsletter [mailto:compliance@icann.org] <br>
<b>Sent:</b> Saturday, October 23, 2010 1:05 AM<br>
<b>To:</b> Anne-Rachel Inne<br>
<b>Subject:</b> Contractual Compliance Newsletter - Issue 10 (October 2010)<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div style='border:solid #CCCCCC 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><a
href="http://www.icann.org/"><span style='text-decoration:none'><img border=0
id="_x0000_i1025" src="http://www.icann.org/images/gradlogo_bow.jpg" alt=ICANN></span></a><o:p></o:p></span></p>
<h2 align=right style='text-align:right'><span style='font-family:"Arial","sans-serif"'>October
2010 Contractual Compliance Newsletter<o:p></o:p></span></h2>
<h3 align=right style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:0in;text-align:right'><span style='font-family:"Arial","sans-serif"'>Internet
Corporation for Assigned Names and Numbers<o:p></o:p></span></h3>
<h4 align=right style='text-align:right'><span style='font-family:"Arial","sans-serif"'><a
href="http://www.icann.org/en/compliance/">http://www.icann.org/en/compliance/</a><o:p></o:p></span></h4>
<h3 align=right style='text-align:right'><strong><span style='font-family:"Arial","sans-serif"'>Issue
10 - October 2010</span></strong><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></h3>
<div style='border:solid #7097A6 3.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt'>
<div style='border:solid #7097A6 1.0pt;padding:3.0pt 3.0pt 3.0pt 3.0pt'>
<p align=center style='text-align:center;background:#F2F2F2'><b><span
style='font-size:18.0pt;font-family:"Arial","sans-serif"'>In This Issue<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l6 level1 lfo1;background:#F2F2F2'><![if !supportLists]><span
style='font-size:13.5pt;font-family:"Arial","sans-serif"'><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a
href="#1">UDRP Compliance Update</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l6 level1 lfo1;background:#F2F2F2'><![if !supportLists]><span
style='font-size:13.5pt;font-family:"Arial","sans-serif"'><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a
href="#2">Registrar Compliance with Inter-Registrar Transfer Policy (IRTP)</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l6 level1 lfo1;background:#F2F2F2'><![if !supportLists]><span
style='font-size:13.5pt;font-family:"Arial","sans-serif"'><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a
href="#3">Contractual Compliance Advisories</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l6 level1 lfo1;background:#F2F2F2'><![if !supportLists]><span
style='font-size:13.5pt;font-family:"Arial","sans-serif"'><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a
href="#4">Outreach Efforts</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l6 level1 lfo1;background:#F2F2F2'><![if !supportLists]><span
style='font-size:13.5pt;font-family:"Arial","sans-serif"'><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a
href="#5">Consumer Complaint Update</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l6 level1 lfo1;background:#F2F2F2'><![if !supportLists]><span
style='font-size:13.5pt;font-family:"Arial","sans-serif"'><span
style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a
href="#6">Recent Staff Changes</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l6 level1 lfo1;background:#F2F2F2'><![if !supportLists]><span
style='font-size:13.5pt;font-family:"Arial","sans-serif"'><span
style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a
href="#7">Contacts</a><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Arial","sans-serif"'><img border=0 width=500 height=205
id="_x0000_i1026"
src="http://www.icann.org/en/compliance/images/cartagena39-500x205-22oct10.png"
alt="Cartagena, Colombia"><br>
Cartagena, Colombia: Location of ICANN’s upcoming 39th International Meeting<o:p></o:p></span></p>
<h3><span style='font-family:"Arial","sans-serif"'>Purpose:<o:p></o:p></span></h3>
<p><span style='font-family:"Arial","sans-serif"'>This Newsletter is to inform
readers and encourage community dialogue regarding ICANN’s contractual
compliance program. For more information please see link to past newsletter
archive:<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'><a
href="http://www.icann.org/en/compliance/newsletter/">http://www.icann.org/en/compliance/newsletter/</a><o:p></o:p></span></p>
<h3><span style='font-family:"Arial","sans-serif"'>Important Updates:<o:p></o:p></span></h3>
<p><span style='font-family:"Arial","sans-serif"'>The ICANN Registrant
Protection Performance tracker has been updated. Go to <a
href="https://charts.icann.org/public/">https://charts.icann.org/public/</a>
and click on Registrant Protection to see how ICANN’s Contractual Compliance
department has been working for you.<o:p></o:p></span></p>
<h3><span style='font-family:"Arial","sans-serif"'>Feedback:<o:p></o:p></span></h3>
<p><span style='font-family:"Arial","sans-serif"'>We are soliciting
questions/topic ideas that you would like to see reported in future
newsletters. Please forward all questions/topic ideas to: <a
href="mailto:compliance@icann.org">compliance@icann.org</a><o:p></o:p></span></p>
<h3><span style='font-family:"Arial","sans-serif"'>Schedule Change:<o:p></o:p></span></h3>
<p><span style='font-family:"Arial","sans-serif"'>The Contractual Compliance
Newsletter moved from a monthly to a quarterly publication schedule to provide
readers with more information about contractual compliance matters. We are
taking the additional time to gather more facts and publish more concentrated
issues on a quarterly basis.<o:p></o:p></span></p>
</div>
<div style='mso-element:para-border-div;border:solid #7097A6 1.5pt;padding:
9.0pt 6.0pt 9.0pt 6.0pt;background:#F2F2F2'>
<h2 style='background:#F2F2F2;border:none;padding:0in'><a name=1></a><span
style='font-size:15.5pt;font-family:"Arial","sans-serif"'>1. UDRP Compliance
Update<o:p></o:p></span></h2>
</div>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Arial","sans-serif"'><img border=0 id="_x0000_i1027"
src="http://www.icann.org/en/compliance/images/udrp-compliance-update-600x377-22oct10.png"
alt="Complaints for Failure to Implement UDRP Decisions"><o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN is pleased to report an
upward trend in registrar compliance with the UDRP. Throughout the latter part
of 2009 and continuing through July 2010, ICANN observed fewer complaints
concerning registrars failing to implement UDRP decisions. At the same time,
the number of UDRP decisions increased or remained steady. ICANN tracks
cases in which prevailing complainants accuse registrars of failure to
implement Provider decisions. During the first seven months of calendar
year 2010, ICANN received two to four of these complaints per month. This is
down from data from January 2009 through July 2009, when ICANN received on
average seven to twelve of such complaints per month.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN attributes the decrease
in complaints to several factors. Some factors include registrar outreach
and education, enhanced compliance tools such as the UDRP Intake Response
System, and stricter monitoring and enforcement of UDRP compliance.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>When ICANN is made aware of
UDRP noncompliance, ICANN immediately contacts the concerned registrar. During
this initial contact, ICANN requests the registrar provide data to justify not
implementing the decision. In cases in which the registrar cannot justify
its position, usually this contact is sufficient to bring the registrar into
compliance. If not, ICANN sends a formal escalated compliance notice. In rare
instances when registrars still fail to comply, ICANN issues a breach notice to
the registrar. Failing to remedy a breach notice for failure to comply
with the UDRP is a strong factor in favor of terminating a Registrar
Accreditation Agreement between ICANN and the registrar.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN also receives
complaints alleging a registrar failed to implement a decision, when the
registrar has in fact transferred the name to the prevailing complainant. Often
the complainant is seeking to transfer the name to another registrar, but has
not communicated that to the registrar. If a prevailing complainant seeks
to transfer a name, then the complainant should notify the registrar and follow
the Policy on Transfer of Registrations between Registrars (also known as the
Inter-Registrar Transfer Policy) available at <a
href="http://www.icann.org/en/transfers/policy-en.htm">http://www.icann.org/en/transfers/policy-en.htm</a>.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN looks forward to
continuous improvement in registrar compliance with the UDRP.<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:solid #7097A6 1.5pt;padding:
9.0pt 6.0pt 9.0pt 6.0pt;background:#F2F2F2'>
<h2 style='background:#F2F2F2;border:none;padding:0in'><a name=2></a><span
style='font-size:15.5pt;font-family:"Arial","sans-serif"'>2. Registrar
Compliance with Inter-Registrar Transfer Policy<o:p></o:p></span></h2>
</div>
<p><span style='font-family:"Arial","sans-serif"'>Transfer problems most
consistently top all consumer complaints received by ICANN. Usually, they
represent 20-30 percent of complaints that ICANN processes. To address this
issue, an IRTP Audit Plan was designed and developed by Contractual Compliance
with input and feedback from a number of key registrar representatives and
various ICANN departments and a beta test on the IRTP Audit Plan was conducted
in May 2010.<o:p></o:p></span></p>
<h4><span style='font-family:"Arial","sans-serif"'>Objectives:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>The primary purpose of the
beta audit is to determine if the IRTP Audit Plan is methodologically and
operationally sound. It was also designed to:<o:p></o:p></span></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l2 level1 lfo2'><span style='font-family:"Arial","sans-serif"'>Gain
a better understanding of the actual transfer problems encountered by
consumers;<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l2 level1 lfo2'><span style='font-family:"Arial","sans-serif"'>Gauge
the level of registrar compliance with the IRTP; and<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l2 level1 lfo2'><span style='font-family:"Arial","sans-serif"'>Raise
registrar awareness of their obligations under the transfer policy and
encourage future compliance.<o:p></o:p></span></li>
</ul>
<p><span style='font-family:"Arial","sans-serif"'>Audit notices were sent to
registrars who were subject to the beta-audit by both email and fax. A copy of
the IRPT Audit Plan was attached to the audit notice.<o:p></o:p></span></p>
<h4><span style='font-family:"Arial","sans-serif"'>Methodology:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>Due to the vast number of
transfers occurring each month and the large number of registrars involved, it
was not feasible to examine each transfer transaction or each registrar’s
transfer practices. Instead, random selection mechanisms were used to select
four groups of registrars to be audited:<o:p></o:p></span></p>
<ol start=1 type=1>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo3'><span style='font-family:"Arial","sans-serif"'>Transfer-losing-registrars
with NACK rates exceeding 20% (maximum of 10 registrars)<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo3'><span style='font-family:"Arial","sans-serif"'>Transfer-gaining-registrars
with NACK rates exceeding 40% (maximum of 5 registrars)<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo3'><span style='font-family:"Arial","sans-serif"'>Five
registrars who received the most complaints by number<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo3'><span style='font-family:"Arial","sans-serif"'>Five
registrars who received the most complaints by ratio ( see the calculation
set out in the IRTP Audit Plan)<o:p></o:p></span></li>
</ol>
<p><span style='font-family:"Arial","sans-serif"'>Selection of groups 1 & 2
registrars was based on VeriSign’s transactional report for the month of
December 2009, while selection of groups 3 & 4 registrars was based on data
from ICANN’s C-ticket system for the month of March 2010. Using these two sets
of data and the selection mechanisms, a total of 17 registrars were subject to
the beta audit.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>The total number of domain
names sponsored by these 17 registrars was 71,491,626 (this represents 63% of
total gTLD registrations of 113,802,218, as of 31 May 2010).<o:p></o:p></span></p>
<h4><span style='font-family:"Arial","sans-serif"'>Findings:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>Eight registrars provided the
information on or before the deadline of 24 May 2010, while others required one
or two reminders. By 4 June 2010 all provided the information requested. All
but one registrar were requested to provide ICANN with additional
clarifications or information.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>The table below is a summary
of the findings based on the 4 registrar groups:<o:p></o:p></span></p>
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%"
style='width:100.0%;border-collapse:collapse;border:none'>
<tr>
<td width="10%" style='width:10.0%;border:solid #D8D8D8 1.0pt;background:
#EFEFEF;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal><strong>Group</strong><o:p></o:p></p>
</td>
<td width="15%" style='width:15.0%;border:solid #D8D8D8 1.0pt;border-left:
none;background:#EFEFEF;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal><strong>Description</strong><o:p></o:p></p>
</td>
<td width="15%" style='width:15.0%;border:solid #D8D8D8 1.0pt;border-left:
none;background:#EFEFEF;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal><strong>Registrars Audited</strong><o:p></o:p></p>
</td>
<td width="15%" style='width:15.0%;border:solid #D8D8D8 1.0pt;border-left:
none;background:#EFEFEF;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal><strong>Transfers/ Complaints Selected per Registrar</strong><o:p></o:p></p>
</td>
<td width="15%" style='width:15.0%;border:solid #D8D8D8 1.0pt;border-left:
none;background:#EFEFEF;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal><strong>Registrars Deemed Compliant*</strong><o:p></o:p></p>
</td>
<td width="15%" style='width:15.0%;border:solid #D8D8D8 1.0pt;border-left:
none;background:#EFEFEF;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal><strong>Registrars Deemed Non-compliant</strong><o:p></o:p></p>
</td>
<td width="15%" style='width:15.0%;border:solid #D8D8D8 1.0pt;border-left:
none;background:#EFEFEF;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal><strong>Compliant registrars by % in Group</strong><o:p></o:p></p>
</td>
</tr>
<tr>
<td style='border:solid #D8D8D8 1.0pt;border-top:none;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=center style='text-align:center'>1<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal>Losing<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>4<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>10 or actual<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>2<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>2<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>50%<o:p></o:p></p>
</td>
</tr>
<tr>
<td style='border:solid #D8D8D8 1.0pt;border-top:none;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=center style='text-align:center'>2<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal>Gaining<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>5<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>10 or actual<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>5<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>0<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>100%<o:p></o:p></p>
</td>
</tr>
<tr>
<td style='border:solid #D8D8D8 1.0pt;border-top:none;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=center style='text-align:center'>3<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal>Complaints by number<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>4<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>5<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>2<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>2<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>50%<o:p></o:p></p>
</td>
</tr>
<tr>
<td style='border:solid #D8D8D8 1.0pt;border-top:none;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=center style='text-align:center'>4<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal>Complaints by ratio<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>4<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>5<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>3<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>1<o:p></o:p></p>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid #D8D8D8 1.0pt;
border-right:solid #D8D8D8 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'>
<p class=MsoNormal align=right style='text-align:right'>75%<o:p></o:p></p>
</td>
</tr>
</table>
<p><span style='font-family:"Arial","sans-serif"'>A registrar is deemed
compliant if each of its transfer transactions that were subject to the audit
was considered in compliance with the IRTP.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>Of 119 transfer transactions
reviewed, 27 were deemed non-compliant with the IRTP. This translates to 77% of
transactions being compliant.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>Most transfer-related
complaints that were subject to the beta audit concerned either
delays/inabilities to obtain the AuthInfo Code, or domains still locked by the
registrar of record. The problems seem more prevalent when resellers are
involved.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>Based on the response
provided by groups 3 & 4 registrars, ICANN noted that some of the delays
were caused by authentication or validation processes employed by registrars.
ICANN recognizes the need for authentication of the Registered Name Holder who
requested the AutoInfo Code, but registrars must also be mindful of their
obligation to provide the Code within five calendar days of the initial
request.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>They must also ensure that
they do “not employ any mechanism for complying with a Registered Name Holder's
request to obtain the applicable “AuthInfo Code” that is more restrictive than
the mechanisms used for changing any aspect of the Registered Name Holder's
contact or name server information” (see paragraph 5 of the IRTP).<o:p></o:p></span></p>
<h4><span style='font-family:"Arial","sans-serif"'>Follow-up Actions:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>ICANN has stated in its beta
audit notice to registrars that “the findings of these beta-test audits are for
information only and will not be used as the basis for enforcement action.”<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>Accordingly, ICANN does not
intend to take “formal” compliance or enforcement action against those
registrars that are deemed non-compliant with the IRTP or the RAA but
Contractual Compliance staff has informed them of their non-compliance and
worked with them to help bringing them into compliance with their IRTP
obligations.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>In addition, the beta audit
has alerted a number of registrars about the deficiencies in their business
practices and processes. Additional investigations may occur. The beta-audit
has prompted a number of registrars to take the initiative of reviewing and/or
improving their transfer practices.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>Below are some of the
comments received from registrars:<o:p></o:p></span></p>
<p><u><span style='font-family:"Arial","sans-serif"'>Comment from a group 1
registrar:<o:p></o:p></span></u></p>
<p><span style='font-family:"Arial","sans-serif"'>“<em><span style='font-family:
"Arial","sans-serif"'>Your beta testing request alerted us to the high rate of
Nack in December 2009 …our use of Nacking was not compliant with ICANN IRTP in
December 2009. We have now reviewed our current procedures in order to correct
this situation</span></em>.”<o:p></o:p></span></p>
<p><u><span style='font-family:"Arial","sans-serif"'>Comments from two group 2
registrars:<o:p></o:p></span></u></p>
<p><em><span style='font-family:"Arial","sans-serif"'>“..., this process has
highlighted to me some weaknesses in how we maintain this information.</span></em><span
style='font-family:"Arial","sans-serif"'>”<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>“<em><span style='font-family:
"Arial","sans-serif"'>The audit exercise has highlighted a couple of issues for
us: </span></em><o:p></o:p></span></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l5 level1 lfo4'><em><span style='font-family:"Arial","sans-serif"'>The
way that our data records are labeled (we gave you invalid details as a
result)</span></em><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l5 level1 lfo4'><em><span style='font-family:"Arial","sans-serif"'>The
way that our system automatically re-attempts to transfer a domain that
has been NACKed. (We shouldn’t be doing this).</span></em><span
style='font-family:"Arial","sans-serif"'><o:p></o:p></span></li>
</ul>
<p><em><span style='font-family:"Arial","sans-serif"'>I am actively addressing
both of these issues within our organization to rectify immediately.</span></em><span
style='font-family:"Arial","sans-serif"'> ”<o:p></o:p></span></p>
<p><u><span style='font-family:"Arial","sans-serif"'>Comments from two group 3
registrars:<o:p></o:p></span></u></p>
<p><span style='font-family:"Arial","sans-serif"'>“<em><span style='font-family:
"Arial","sans-serif"'>We have paid close attention to this matter and discussed
the measures to let our transfer policy to comply with the ICANN
Inter-Registrar Transfer Policy. There may be a period for us to make a new
transfer policy and adjust our system.”</span></em><o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>“<em><span style='font-family:
"Arial","sans-serif"'>If our transfer process as described above needs change
or improvement, please let us know and we will do our upmost to become
compliant as soon as possible</span></em>.”<o:p></o:p></span></p>
<p><u><span style='font-family:"Arial","sans-serif"'>Comment from a group 4
registrar:<o:p></o:p></span></u></p>
<p><span style='font-family:"Arial","sans-serif"'>“<em><span style='font-family:
"Arial","sans-serif"'>We will introduce a “3 strikes, you are out reseller
policy” to make sure our resellers respond to customers’ requests for EPP codes
in time, as required by the IRTP</span></em>.”<o:p></o:p></span></p>
<h4><span style='font-family:"Arial","sans-serif"'>Further changes to IRTP
Audit Plan after the beta audit and formal audits:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>A registrar in group 1
suggested some changes to the requested documents/information (as set out in
the IRTP Audit Plan). ICANN will incorporate those suggestions, in addition to
some changes for clarity in light of registrars’ responses to the beta audit.
ICANN plans to conduct two rounds of formal audit in accordance with the updated
IRTP Audit Plan, with one during the remainder of 2010 and one in the first
half of 2011.<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:solid #7097A6 1.5pt;padding:
9.0pt 6.0pt 9.0pt 6.0pt;background:#F2F2F2'>
<h2 style='background:#F2F2F2;border:none;padding:0in'><a name=3></a><span
style='font-size:15.5pt;font-family:"Arial","sans-serif"'>3. Contractual
Compliance Advisories<o:p></o:p></span></h2>
</div>
<p><em><span style='font-family:"Arial","sans-serif"'>In order to help
registries and registrars understand their contractual obligations, this
newsletter will occasionally include advisory information intended to clarify
RAA and Registry Agreement provisions.</span></em><span style='font-family:
"Arial","sans-serif"'><o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>For more information please
see link to the RAA: <a
href="http://www.icann.org/en/registrars/ra-agreement-21may09-en.htm">http://www.icann.org/en/registrars/ra-agreement-21may09-en.htm</a><o:p></o:p></span></p>
<p><strong><span style='font-family:"Arial","sans-serif"'>Updating Public and
Primary Contact Information</span></strong><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l4 level1 lfo5'><span style='font-family:"Arial","sans-serif"'>Section
3.16 of the RAA requires registrars to provide on their web sites accurate
contact details, including a valid email and mailing address.<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l4 level1 lfo5'><span style='font-family:"Arial","sans-serif"'>Section
5.11 of the RAA states that all primary contact information updates must
be made in writing and faxed, delivered in person, or sent via an
internationally recognized courier service to ICANN.<o:p></o:p></span></li>
</ul>
<p><span style='font-family:"Arial","sans-serif"'>It is important for
registrars to keep their primary and public contact information up-to-date.
Registrars can update their public contact information online by logging into
the ICANN registrar database at <a href="https://radar.icann.org">https://radar.icann.org</a>.
Primary contact information cannot be updated online and must be done in
writing, using a form available when registrars log into the registrar
database.<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:solid #7097A6 1.5pt;padding:
9.0pt 6.0pt 9.0pt 6.0pt;background:#F2F2F2'>
<h2 style='background:#F2F2F2;border:none;padding:0in'><a name=4></a><span
style='font-size:15.5pt;font-family:"Arial","sans-serif"'>4. Outreach Efforts<o:p></o:p></span></h2>
</div>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Arial","sans-serif"'><img border=0 id="_x0000_i1028"
src="http://www.icann.org/en/compliance/images/outreach-efforts-658x327-22oct10.png"
alt="World Map"><o:p></o:p></span></p>
<h4><span style='font-family:"Arial","sans-serif"'>PAST EVENTS:<o:p></o:p></span></h4>
<h4><span style='font-family:"Arial","sans-serif"'>Asia Pacific:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>Pam Little, Senior Director,
Asia Pacific attended the INET Asia Regional Conference held in Hong Kong
on 13-14 April 2010. The theme of the conference was “the opportunities
and challenges in the next generation Internet.” After attending the conference,
Pam travelled to Xiamen, China and held meetings with three registrars:
OnlineNIC Inc., Xiamen eName Network Technology Co. Ltd. and HooYoo Information
Technology Co. Ltd.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>The Asia Pacific Event of
ICANN-Accredited Registrars and gTLD Registries was held in Tokyo, Japan on
26-27 August 2010. Further details of the event and the presentations by
Contractual Compliance and others are available at <a
href="http://www.icann.org/en/announcements/announcement-2-10sep10-en.htm">http://www.icann.org/en/announcements/announcement-2-10sep10-en.htm</a>.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>The Beijing Office of Asian
Domain Name Dispute Resolution Centre hosted a conference on Domain Name
Dispute Resolution in Beijing on 15 October 2010. Pam Little gave a
presentation on “the role of registrars in the domain name dispute resolution
process.” Pam also took the opportunity to meet and discuss transfer
issues with two ICANN-accredited registrars in Beijing.”<o:p></o:p></span></p>
<h4><span style='font-family:"Arial","sans-serif"'>Europe:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>Contractual Compliance staff
also conducted a workshop on the Whois Data Accuracy Study conducted by NORC
and made presentations to the following stakeholder groups’ meetings during
ICANN’s 38 th International Meeting in Brussels in June 2010:<o:p></o:p></span></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo6'><span style='font-family:"Arial","sans-serif"'>ALAC
Policy Issues Discussion Part 1 Meeting<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo6'><span style='font-family:"Arial","sans-serif"'>Registrar
Stakeholder Group<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo6'><span style='font-family:"Arial","sans-serif"'>CBUC
Meeting<o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo6'><span style='font-family:"Arial","sans-serif"'>IPC
Meeting<o:p></o:p></span></li>
</ul>
<h4><span style='font-family:"Arial","sans-serif"'>UPCOMING EVENTS:<o:p></o:p></span></h4>
<h4><span style='font-family:"Arial","sans-serif"'>Latin America:<o:p></o:p></span></h4>
<p><span style='font-family:"Arial","sans-serif"'>Information regarding ICANN’s
Contractual Compliance Program, such as compliance statistics, updated audit
schedules and audit results, will be shared with meeting attendees at ICANN’s
39 th International Public meeting in Cartagena, Colombia, 5-10 December 2010.<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:solid #7097A6 1.5pt;padding:
9.0pt 6.0pt 9.0pt 6.0pt;background:#F2F2F2'>
<h2 style='background:#F2F2F2;border:none;padding:0in'><a name=5></a><span
style='font-size:15.5pt;font-family:"Arial","sans-serif"'>5. Consumer Complaint
Update<o:p></o:p></span></h2>
</div>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Arial","sans-serif"'><img border=0 id="_x0000_i1029"
src="http://www.icann.org/en/compliance/images/consumer-compliant-update-658x478-22oct10.png"
alt="Consumer Complaint Analysis: January-September 2010. Total Complaints - 8,468"><o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN has a C-Ticket System
(see <a href="http://reports.internic.net/cgi/registrars/problem-report.cgi">http://reports.internic.net/cgi/registrars/problem-report.cgi</a>
) that captures and tracks complaints filed by the general public. The chart
above provides details concerning the categories and number of complaints
processed during the first nine months of 2010.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN follows up on all
complaints received regarding suspected RAA violations and Registry Agreement
violations. <o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN does not, however, have
contract authority to address complaints regarding content, SPAM, data
protection, web hosting, data privacy, and financial transactions.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>Instead, ICANN forwards
complaints to the appropriate parties for handling. ICANN encourages each party
to investigate the complaint and report its findings to the complainant and
ICANN.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>ICANN is working with law
enforcement authorities to assist, when possible, in their investigations and
prosecution of domain name abuse.<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:solid #7097A6 1.5pt;padding:
9.0pt 6.0pt 9.0pt 6.0pt;background:#F2F2F2'>
<h2 style='background:#F2F2F2;border:none;padding:0in'><a name=6></a><span
style='font-size:15.5pt;font-family:"Arial","sans-serif"'>6. Recent Staff
Changes<o:p></o:p></span></h2>
</div>
<p><span style='font-family:"Arial","sans-serif"'>There have been some staff
changes within ICANN’s Contractual Compliance department.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>William McKelligott, Senior
Auditor, resigned from his position in May 2010. Senior Director David Giza
also left the company in July 2010.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>A comprehensive search for
their replacements has begun, and in the interim, Pam Little, the Senior
Director, Asia Pacific, is acting as head of the department.<o:p></o:p></span></p>
<p><span style='font-family:"Arial","sans-serif"'>In addition, ICANN is also
searching for a Contractual Compliance Manager who will be primarily
responsible for a WHOIS compliance program. This is a newly created position
reporting to the Senior Director of Contractual Compliance and the position
will be based in Marina del Rey, CA.<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:solid #7097A6 1.5pt;padding:
9.0pt 6.0pt 9.0pt 6.0pt;background:#F2F2F2'>
<h2 style='background:#F2F2F2;border:none;padding:0in'><a name=7></a><span
style='font-size:15.5pt;font-family:"Arial","sans-serif"'>7. Contacts<o:p></o:p></span></h2>
</div>
<p><strong><span style='font-family:"Arial","sans-serif"'>Below are the current
members of ICANN’s Contractual Compliance department:</span></strong><span
style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo7'><span style='font-family:"Arial","sans-serif"'>Pam
Little, Senior Director, Asia Pacific, Sydney<br>
<a href="mailto:pam.little@icann.org">pam.little@icann.org</a><o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo7'><span style='font-family:"Arial","sans-serif"'>Stacy
Burnette, Director,<br>
Marina del Rey<br>
<a href="mailto:stacy.burnette@icann.org">stacy.burnette@icann.org</a><o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo7'><span style='font-family:"Arial","sans-serif"'>Khalil
Rasheed, Compliance Audit Manager, Marina del Rey<br>
<a href="mailto:khalil.rasheed@icann.org">khalil.rasheed@icann.org</a><o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo7'><span style='font-family:"Arial","sans-serif"'>Connie
Brown, Compliance Program Specialist, Marina del Rey<br>
<a href="mailto:constance.brown@icann.org">constance.brown@icann.org</a><o:p></o:p></span></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo7'><span style='font-family:"Arial","sans-serif"'>The
Senior Vice President, Services, is also available as a resource for
Contractual Compliance matters:<br>
Kurt Pritz, Marina del Rey<br>
<a href="mailto:kurt.pritz@icann.org">kurt.pritz@icann.org</a><o:p></o:p></span></li>
</ul>
</div>
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